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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,216 Reviews
Call Service Center (909) 906-6156

6,216 Reviews of Mark Christopher Auto Center - Service Center

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December 16, 2022

Another fabulous buying experience! !!!! This is our 7th car purchase with Mark Christopher Auto Center- Great prices and best inventory and team there. We won’t buy anywhere else!! More

by ROSEMERIRUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rigo, lot Porter takes the best care of us each time we are there at dealership!!
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Dec 22, 2022 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 15, 2022

I have a new car with 4,000 miles on it. It needs to be in the shop for 2 to 3 days to repair. They do not have a loaner car and no rental cars on site. I can’t figure out a way to get renta More

by Sandy
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 15, 2022

Ray was very nice and pleasant! My car was serviced at the appointed time, and the technicians were very nice and polite, and I have no complaints about the service. I received only More

by Givens.Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray! Service Advisor!
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Dec 19, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 14, 2022

Nobu was great customer service fast service communication was always great will give a five start service More

by Abe1721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
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Dec 16, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Dec 16, 2022 -

Abe1721 responded

Awesome

December 14, 2022

Terrible service. ..my service agent never once called by phone or answered, i was updated by text More

by vazquezz24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobu
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Dec 16, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Dec 16, 2022 -

vazquezz24 responded

Now you guys wanna talk

December 14, 2022

I come to this dealership because of the service department is great, they take care of my GMC. Thanks! Ray Peters. More

by Littleone2268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Peters
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Dec 16, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 13, 2022

One of the GREATEST I've been to so far. I APPRECIATE Ray Peters customer service skills, he's well knowledgeable in the service department. More

by Littleone2268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Peters
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Dec 14, 2022 -

Mark Christopher Auto Center responded

It is great to hear about your recent service experience! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 13, 2022

I understood the diagnosis was challenging but during the month long experience I had poor communication from the service center. More

by Ktbrady1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario
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Dec 15, 2022 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 13, 2022

I don’t recommend serving Cadilac at this dealership. because I don’t think they have the technicians they had at your Cadillac dealership. More

by REBELICHAMBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario Gomez
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Dec 15, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 12, 2022

This is the second time Ive had my tires rotated and they didnt reprogram the tire sensors. Worse they didnt bother to inflate the tires to the proper pressure. Now I have to take time from work to bring m More

by BOODAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2022 -

Mark Christopher Auto Center responded

Boodac, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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