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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,270 Reviews
Call Service Center (909) 906-6156

6,270 Reviews of Mark Christopher Auto Center - Service Center

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January 01, 2023

My wife was very upset communication between service writer to porter was bad ! Part had to be ordered on a recall. When service writer called I said we would be there in ten minutes we did not get car More

by SHARKLINDSAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Jan 04, 2023 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 01, 2023

Good work , however head unit went out twice second time dealer would not cover it More

by DANNYSANTILLAN31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
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Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 01, 2023

They were friendly, were understanding , we had good treatment and the service was very fast. More

by velazquezviri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NOBUYOSHI DOMON
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Jan 04, 2023 -

Mark Christopher Auto Center responded

I strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2023

Called last minute and Cesar was able to squeeze me in. Right before new years. Thank you for the rapid service and consideration of my free time. More

by Neekolizz29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Report | Print
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2023

Everything was good . From start to finish . Even the parts guys very helpful with all my questions More

by Danieljperez88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jan 01, 2023 -

Danieljperez88 responded

From start to finish . Even the parts guys very helpful with all my questions

Jan 01, 2023 -

Danieljperez88 responded

From start to finish . Even the parts guys very helpful with all my questions

Jan 04, 2023 -

Mark Christopher Auto Center responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2023

My Escalade is leaking oil after the service. Contact me to schedule a service when you reopen More

by dcardona3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobu
Report | Print
Jan 04, 2023 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2023

Great Customer Service and the reps are very knowledgeable and respectful, courteous, friendly and pleasant to work with. More

by SRUIZ6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else I can do for you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 31, 2022

Very efficient especially our salesman Armando-took care of everything and explained in detail operation of vehicle More

by Lydia.e.loeffert48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando
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Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 31, 2022

Service writer Avo was very pleasant and Travis the technician was very informative and courteous, took the time to explain my concerns. More

by Ara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo and Travis.
Report | Print
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I am proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 31, 2022

The length of service was pretty lengthy. But Ray who was assigned to my car was on point. Everyone in the service department was friendly and helpful More

by shanascoggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Report | Print
Jan 04, 2023 -

Mark Christopher Auto Center responded

I truly appreciate you taking the time to write about your experience at our service department. I want to provide all of our customers with quick and efficient vehicle maintenance, and I am thrilled to hear that you feel you had such a wonderful experience with our entire team. I am happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. I can’t wait to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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