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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,242 Reviews

6,242 Reviews of Mark Christopher Auto Center - Service Center

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December 04, 2022

Muy amables, exelente servicio y sobretodo atienden en tu idioma. Hacen su trabajo en el tiempo indicado. More

by elsallanos42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : El sr. Juan muy amable , Matt Torres
Dec 06, 2022 -

Mark Christopher Auto Center responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2022

Nobu was very courteous and helpful. Service was done well and efficiently. The loaner car situation, however, is very poor. I frankly expect that a loaner be provided at a Cadillac s More

by marcblecher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Catalano
Dec 06, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2022

Absolutely outstanding service. Couldn’t have asked for better. Jeff and Dino are great. I would most definantly recommend them to anyone. More

by STEVEE12341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
Dec 06, 2022 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2022

Mark Chris provides an Awesome Customer Experience, & for the service department Mr. Ray Peters gave me an A + Service, Total Satisfaction, Thank you 🙏 More

by Clemente21.cp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Dec 06, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2022

Really rude and bad attitude at the front desk with customers when you drop your car you need better personal and better trained. This is the last time that I drop my car with you guys for service. Rea More

by Homero Betancourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 06, 2022 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 03, 2022

Always a great experience, courteous, professional, very helpful. Service advisor Nobu Domon is outstanding. Great follow up More

by DVANNISPEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu Domon, Matt Torres
Dec 06, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 03, 2022

The experience I had with the maintenance department was very good, and I appreciate the knowledge that they had More

by jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Dec 03, 2022 -

jb responded

Just what I said on top

December 03, 2022

My appointment was with Jackie in the Service Department. Jackie was very professional. Answered my questions regarding Safety Recall on my vehicle. Thank you Jackie More

by Gramma_da
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Service Department
Dec 06, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2022

I was not satisfied with my service due to the bad experience I had. I was told that my vehicle was ready for pick up and when I arrived my Cadillac was not washed and when I informed the staff I was More

by Jose Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 06, 2022 -

Mark Christopher Auto Center responded

This is not the type of experience we seek to provide, Jose. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2022

Great service. The advisor I’ve worked with on multiple occasions, Avo, is extremely detailed and his follow up is second to none. I never have to call for an upd More

by josh.baier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Dec 06, 2022 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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