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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,237 Reviews
Call Service Center (909) 906-6156
Today: 7:00 AM - 5:00 PM Closed Now
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6,237 Reviews of Mark Christopher Auto Center - Service Center

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November 18, 2022

Had an issue with car. They diagnosed the issue and replaced the part under warranty. Kept me updated on what was happening. More

by Caddy guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caesar
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Nov 22, 2022 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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November 18, 2022

Good reps slow service for car repair to long 7 days for radiator Replacement on Cadillac More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Nov 22, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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November 18, 2022

Amazing customer service! !! They went out of their way making sure we were happy. We will definitely refer our friends! More

by JCRAIG11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2022 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 18, 2022

I like the service but wish they were a little better at communicating when the car is ready. My son took my car the last time and he had to wait 3 hours for an oil change. More

by anacruz007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who checked him in
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Nov 22, 2022 -

Mark Christopher Auto Center responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 18, 2022

This was my initial visit. I was pleasantly surprised by your staff’s professionalism, especially Ray. You’ve earned my respect, thank you. More

by Coach Gil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia, Cesar and Ray.
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Nov 22, 2022 -

Mark Christopher Auto Center responded

Hi Coach, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 17, 2022

My service advisor Nobu always keeps me informed. I do wish Cadillac could have their separate service department like before. More

by Mo Mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobuyoshi Domon
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Nov 21, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2022

Leadership is not the best have better experience at Rotolo Chevrolet. Maintenance closed on weekends really bad service More

by ROCKY_RDRGZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Nov 22, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2022

The lady on the phone I think her name was Julie was very helpful.... Julie is the one that helped me when I pull up and she was very helpful and it was very easy to pay and they bring you your car just won More

by jeepishc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with any of those people so I can't put a check next to their name
Report | Print
Nov 21, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 17, 2022

Felt rushed, not appreciated as a customer should . Dissatisfied with the customer care and attention. More

by carloslorenzo55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Nov 17, 2022 -

carloslorenzo55 responded

Any questions feel free to contact me

Nov 21, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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November 17, 2022

Horrible service ,Robbed , Lied too Overpriced, Never again !!! Really need to take a look on how you guys run a shop . More

by 65Impala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario
Report | Print
Nov 22, 2022 -

Mark Christopher Auto Center responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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