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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,224 Reviews

6,225 Reviews of Mark Christopher Auto Center - Service Center

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November 08, 2022

I have a custom Chevrolrolet lifted suburban with numerous high-performance parts and it is hard to find dealer that is able to fix your vehicle and get it done right the reliable way. Juan Fletes is More

by BRENTFERGUSON2316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Nov 10, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 08, 2022

Service writer ray keeps me coming back! Very considerate and professional! Very satisfied with ray! More

by KEMPFRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 14, 2022 -

Mark Christopher Auto Center responded

Thank you for providing us with your feedback and your amazing comments for Ray. He is a great asset to our team and we appreciate everything he does for us and for our customers. If you have any questions or concerns feel free to contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 07, 2022

PICKED UP VEHICLE FRIDAY MORNING & IT BROKE DOWN AGAIN THAT NIGHT. REVS WON'T MOVE FORWARD. CALLING YOU THIS MORNING TO COME & HAVE VEHICLE TOWED IN AGAIN!!!! More

by greensautotech
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 09, 2022 -

Mark Christopher Auto Center responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Nov 10, 2022 -

greensautotech responded

We just picked up vehicle again so hopefully we won't have any more issues. I will be emailing Juan over the tow bill for reimbursement.

November 06, 2022

I made an appointment which made things much easier. Nobu was my tech and communicated with me throughout my service. I appreciated his communication with me and how quick the problem was resolved More

by a.delacruz1316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu, Matt Torres
Nov 08, 2022 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 06, 2022

Very good service. Members are courteous Timing of the service was very good Wait time wasn’t too long. More

by ROSIEMAE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Nov 08, 2022 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 06, 2022

3 months ago, my SUV was found to need replacement parts. Was told that it could take a week or two for the parts, and not to drive too much because the steering was one of the areas for repair. It took 3 mo More

by romaishere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Nov 08, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 06, 2022

Fast service Tnx. We called same day to see if they could squeeze in an oil change Nobu sed no prob come on in. Tnx More

by noriega.elvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Nov 08, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 05, 2022

It’s always a pleasure dealing with the staff. Whether it’s buying a car or coming in for the scheduled service they are very professional, kind and attentive. I highly recommend Mark Christopher More

by ELAINNA777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan and Lloyd
Nov 08, 2022 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 05, 2022

Thank you Ovo for helping us fix our car! You stayed in touch and helped us with all our questions throughout the entire process. Thank you! More

by Dena_shaftary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ovo
Nov 08, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 05, 2022

Everything was completed and done very well. All my questions were answered and made sure I understood. Overall experience was excellent More

by don.gustafson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domon Nobuyoshi
Nov 08, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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