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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,289 Reviews

6,289 Reviews of Mark Christopher Auto Center - Service Center

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November 28, 2022

Mark Christopher Auto Center provides excellent customer service and has knowledgeable staff that is able to answer all our questions. More

by cara.molina74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 30, 2022 -

Mark Christopher Auto Center responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2022

The dealership is great everyone is so helpful. The problem was taken care of and we were on the road in a short time😄. More

by No1decwiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to submit this awesome feedback. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 26, 2022

We weren’t for my car more than 2hours after the service no vary take care More

by victormramz28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 29, 2022 -

Mark Christopher Auto Center responded

Here at Mark Christopher Auto Center, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 26, 2022

I felt that Mr. Peter was informative and helpful. Time of service was reasonable. Requested to have my tires check when I brought my car in but was surprise to see More

by remand-survey0s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Peter - Service Dept.
Nov 29, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 25, 2022

Well my car is still with the same problem this will be the 3rd time taking it in and I paid almost 3000 dollars and still not fixed so upset More

by Ramonafelipe13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ceasar luna
Nov 29, 2022 -

Mark Christopher Auto Center responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 25, 2022

Always great friendly service. They have the best choice for servicing all the vehicles in my family. More

by lorettah5301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 29, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this wonderful review about our service department. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 24, 2022

I was lied to about the time it would take to get an oil change. It took 3 hours for an oil change and also my car is vibrating now when drive over 60 mph. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 29, 2022 -

Mark Christopher Auto Center responded

Daniel, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 24, 2022

Quick and easy service registration. Very friendly staff. Mr. Dino went above and beyond to stay late to deliver my car. More

by balaramp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino
Nov 29, 2022 -

Mark Christopher Auto Center responded

Your kind words mean a lot to us! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 24, 2022

Took 4 hours for oil change and recall fix. . was told 1 1/2 hours when I checked in More

by kimbmh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of names
Nov 29, 2022 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 24, 2022

Worst experience I’ve ever had. Brought you a running truck for diagnostic check on a battery draw and left on a tow truck with my entire electrical system down. They didn’t even ge More

by Anthony Kikuchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nabu
Nov 29, 2022 -

Mark Christopher Auto Center responded

Anthony, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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