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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,238 Reviews
Call Service Center (909) 906-6156

6,238 Reviews of Mark Christopher Auto Center - Service Center

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October 28, 2022

Professional and courteous ,nice clean waiting area would choose to come again if needed to More

by Eileen
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar
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Nov 01, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2022

When they rotated my tires they forgot to adjust the pressure. I had to drive across town to fix it myself. More

by michaelr.giovanni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2022 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our service department. Here at Mark Christopher Auto Center, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to me at any time. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2022

My car still has the same problem I tried to talk to Jackie she never return my call. More

by Dora Tahhan/ Rami Tahhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2022

Very good service it was very well communicated and done in a timely manner highly recommended More

by LFRANSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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Nov 01, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2022

Great Service Thank you Jackie (service dept. ) for you help & communication I really appreciate it More

by atc2235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
Nov 01, 2022 -

Mark Christopher Auto Center responded

Thank you for your kind words. We are very happy to hear that Jackie was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Nov 01, 2022 -

Mark Christopher Auto Center responded

I appreciate your kind words about our service team. Thank you for choosing Mark Christopher Auto Center for your vehicle needs. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2022

Service technicians act like they are too busy to speak to you when you enter. No loaner cars available and they do not wash your vehicle. Better off going to a mom and pop mechanic. More

by Cadi25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark
Report | Print
Oct 31, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2022

They are very thorough and informative on explaining any issues. Service timing could improve. Other than that they are good. More

by AMANDAE909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Oct 31, 2022 -

Mark Christopher Auto Center responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 26, 2022

Mark Christopher Chevrolet is very organized and very helpful when it comes to purchasing a vehicle More

by KEVINRODRIGUEZ213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
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Oct 28, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 26, 2022

Excellent service, great communication and attention to details with reasonable pricing for parts and labor. More

by Linda Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
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Oct 28, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 26, 2022

After several days of having my car and driving a technician in it to show him the problem, it was finally fixed!! More

by ELISA.H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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