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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,364 Reviews
Call Service Center (909) 906-6156

6,364 Reviews of Mark Christopher Auto Center - Service Center

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December 01, 2022

Unhappy with another visit to this dealership. I took my truck in for an oil change and left with a cracked radiator. More

by tyarbrough33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Dec 06, 2022 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 01, 2022

Awesome service, very informative and I feel like family when I go to the dealership. More

by JCMARTINEZ507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Dec 05, 2022 -

Mark Christopher Auto Center responded

I cannot thank you enough for your wonderful review! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 01, 2022

Thank you for helping me get the vehicle I wanted! Anthony was super friendly, relaxed, and helpful! More

by Sierrabell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres, Anthony Garrido
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Dec 05, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 28, 2022

Service is very good. The people that are working here reslly knows what they’re doing and very good comfortable waiting area. More

by earvinrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Report | Print
Nov 30, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 28, 2022

Julie provides excellent customer service. Always a wonderful experience. I always recommended my friends here. More

by BigBadJon54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Nov 30, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 28, 2022

Mark Christopher Auto Center provides excellent customer service and has knowledgeable staff that is able to answer all our questions. More

by cara.molina74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Nov 30, 2022 -

Mark Christopher Auto Center responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2022

The dealership is great everyone is so helpful. The problem was taken care of and we were on the road in a short time😄. More

by No1decwiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to submit this awesome feedback. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 26, 2022

We weren’t for my car more than 2hours after the service no vary take care More

by victormramz28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Nov 29, 2022 -

Mark Christopher Auto Center responded

Here at Mark Christopher Auto Center, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 26, 2022

I felt that Mr. Peter was informative and helpful. Time of service was reasonable. Requested to have my tires check when I brought my car in but was surprise to see More

by remand-survey0s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Peter - Service Dept.
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Nov 29, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 25, 2022

Always great friendly service. They have the best choice for servicing all the vehicles in my family. More

by lorettah5301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Nov 29, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this wonderful review about our service department. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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