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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,364 Reviews

6,364 Reviews of Mark Christopher Auto Center - Service Center

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November 25, 2022

Well my car is still with the same problem this will be the 3rd time taking it in and I paid almost 3000 dollars and still not fixed so upset More

by Ramonafelipe13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ceasar luna
Nov 29, 2022 -

Mark Christopher Auto Center responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 24, 2022

Quick and easy service registration. Very friendly staff. Mr. Dino went above and beyond to stay late to deliver my car. More

by balaramp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino
Nov 29, 2022 -

Mark Christopher Auto Center responded

Your kind words mean a lot to us! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 24, 2022

Took 4 hours for oil change and recall fix. . was told 1 1/2 hours when I checked in More

by kimbmh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of names
Nov 29, 2022 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 24, 2022

I was lied to about the time it would take to get an oil change. It took 3 hours for an oil change and also my car is vibrating now when drive over 60 mph. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 29, 2022 -

Mark Christopher Auto Center responded

Daniel, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 24, 2022

Worst experience I’ve ever had. Brought you a running truck for diagnostic check on a battery draw and left on a tow truck with my entire electrical system down. They didn’t even ge More

by Anthony Kikuchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nabu
Nov 29, 2022 -

Mark Christopher Auto Center responded

Anthony, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 23, 2022

Terrible service. No attempt to fix the issue not presenting options Only deflection. No empathy. More

by BIGDOG72.JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacqui in service
Nov 29, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 22, 2022

Nobu is a great service advisor. Everything was good except for when I first checked in, Avo Injian made a stupid comment. I addressed this via email to Jeff Rizzi, but still have no More

by Sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Nov 28, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 22, 2022

I was helped right away, the team seemed very transparent in their work, they were very quick and helpful More

by ALEXESTRADA21_1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario
Nov 28, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 22, 2022

deep appreciation for the know how of the techs god bless them and the staff More

by saveecosystems
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : julie, Matt Torres
Nov 28, 2022 -

Mark Christopher Auto Center responded

Thank you for writing this amazing review for our team! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 21, 2022

The service and care are the best! I would definitely recommend friends. You guys are great. More

by goldieandtimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo and Mark, Matt Torres
Nov 23, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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