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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,265 Reviews

6,265 Reviews of Mark Christopher Auto Center - Service Center

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October 03, 2022

Jeff Rizzi and the Mark Christopher Team always take care of me and that's why I go to this dealership for my maintenance needs rather than the closer (and my car club sponsor) Rotolo. More

by jimfreeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 05, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 03, 2022

Chevy parts availability is terrible! Took 6 weeks for a replacement DPF and no rental car available makes this repair unsatisfactory and very unprofessional of Chevrolet! More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan
Oct 05, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Oct 06, 2022 -

Dave responded

What more can I tell you, we had no vehicle for six weeks due to lack of product. The after treatment devices on the diesel vehicles have the most failures and are the most trouble some components as you should know! There should be a priority of replacement parts for these components. Are you going to say you didn't know this about your vehicles?

October 03, 2022

I requested to see if my CUE system was in warranty but was charged $175. More

by ED.PADILLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Oct 05, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to post a review of your service experience. Please feel free to contact us at your earliest convenience regarding your service experience future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 02, 2022

They made me change the oil, change the fuel filter, but they did not remove the service light. and when I asked for information in the parts department, the person who was on the computer treated me very More

by Gabriel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know the name of those who worked on my truck
Oct 02, 2022 -

Gabriel responded

??????

October 02, 2022

Had an appointment for Friday morning for a oil change and fuel filter, took 3 and a half hours to do, as I was quoted about 2 hours. What’s the point on making an appointment? It seems like I had no prio More

by 88mcknight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 04, 2022 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 02, 2022

Very pleased with customer service. Service done with moderate timing. They where able to make appointment fast. More

by GRISELDA82ARROYO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick
Oct 04, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 02, 2022

Ray is awesome and great customer service. We will definitely be back for all our car service. More

by MYPIXIEDUST777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray service dept
Oct 04, 2022 -

Mark Christopher Auto Center responded

Thank you for your kind words. We are very happy to hear that Ray was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 01, 2022

They performed an unnecessary repair that I explicitly said NOT to do, and then charged me for it. I had to complain to get them to take the charge off. This was so seedy and made me wonder if they’ve bee More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Oct 04, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 01, 2022

I had an AWFUL experience at Mark Christoper. My truck was there for OVER a month and they still weren't able to get it fixed. Half of my calls went unanswered and no one could ever tell me what More

by Vic11259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray
Oct 04, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 01, 2022

Very courteous, good service, good communication, good waiting room, good variety of snacks and drinks! More

by jstellino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 04, 2022 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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