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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,217 Reviews

6,217 Reviews of Mark Christopher Auto Center - Service Center

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September 19, 2022

The Service department staff is always very helpful and always friendly and willing to help More

by Brandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric and Jackie
Sep 20, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2022

Wonderful experience. Car was done in a timely manner by a very lovely service adviser named Jackie More

by DAVE.HARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie
Sep 21, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 18, 2022

Service Writer Avo is very helpful and attentive to me, as a customer. The technician who performed the repair on my Silverado did an outstanding job. I have found the Service Department has been a very go More

by JHM.INTEGRITY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo - 5 stars
Sep 20, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience Jhm! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 18, 2022

2nd try to repair a problem failed. No curtesy ride, no loaner, no repair. Service agent says the radio static and high pitch is due to the radio station on both channels. I am not sati More

by jerrylampassi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ray
Sep 20, 2022 -

Mark Christopher Auto Center responded

jerrylampassi we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 21, 2022 -

jerrylampassi responded

Mr Rizzi, thank you for your concern and follow up. I can be reached at 909-730-3692. (cell) If you care to talk. I know you are a very busy man and I won't take up much of your time. I am a bottom line type guy and am looking for a satisfactory remedy. The way I see it, 2021 Canyon Denali with a factory radio that never has played well needs to be playing right and does not. Is it a defect with the radio or connection etc. My ratings are for the 2 trips overall results and not Mr. Ray Peters performance.I will wait for your call. thank you Jerry Lampassi

Sep 28, 2022 -

jerrylampassi responded

I just received this e-mail again, what if anything are you wanting to do, I would say from my answer above that the situation still exists. Let me know. Thank you Jerry Lampassi.

September 18, 2022

The service consultant was very friendly and efficient. The waiting area is very clean and provides coffees, teas and water. My car was ready as promised in about 1.5 hours. More

by XNZ01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes, Gilbert Gonzalez
Sep 20, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience XNZ01! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 18, 2022

My vehicle was misdiagnosed with an oil leak and oil pressure switch and I am truly disappointed! They overcharged me a quote for $800 and I got my other mechanic to look at it and found out there was n More

by JIM.VOFULLERTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Mark Christopher Auto Center responded

JIM.VOFULLERTON, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 18, 2022

They were on-time in the service area and everything was nice and clean and everyone was friendly and encourages More

by AQUILLAHARRIS
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review Aquillaharris! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 18, 2022

Once again, the service dept. took great care of me. Jeff Rizzi, the service manager, made it fast and easy to get an important problem solved. Julie, my advisor, is a friendly fa More

by Arrwood1@2022Sub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie
Sep 20, 2022 -

Mark Christopher Auto Center responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2022

Had to take my Silverado in for repair. Condenser went out on me and Jackie was my service advisor. Hands down 10/10 service More

by offroadcolorado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Sep 20, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2022

I was treated with respect and kindness. They fixed the problem. Nice place for me to wait. More

by Myrtle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Sep 20, 2022 -

Mark Christopher Auto Center responded

Myrtle , we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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