Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,217 Reviews
Call Service Center (909) 906-6156

6,217 Reviews of Mark Christopher Auto Center - Service Center

Sort by
September 03, 2022

Terrible Customer service, does not Communicate and what is going on with the vehicle while in the Service Department. They do Great if you need an Oil Change. I have a New GMC on order, but I Seriously thi More

by Rick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2022 -

Mark Christopher Auto Center responded

Rick, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

Sep 07, 2022 -

Rick responded

Mike, The Reason for the Bad Review there was No Commination, My Truck was dropped off on Monday 8/22/2022 and I didn't know what happen till I got the text Wednesday 8/31/2022. I run my own business and when one of my Customers Calls, emails or text me I will reply within an hour or right away, Sometimes I would get a reply pretty quickly or sometimes not for a day or two. I text Erik to let him know that I left my Garage Door Opener in the Loaner Car. I text him on Wednesday 9/1/2022, he text me back with in 20 minutes, he said the car had been loaned out already. He said he would find out if it was there or not. I text him on Friday, and I still haven't heard from him. All I want is Commination.

September 03, 2022

Thank you for your help and patience with my questions. My car is running great like a new car. I’m happy to see somethings are getting back to normal. Thank you again. ❤️🙏 More

by marylyn6633
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 03, 2022

Dario was great to work with and helped get my truck back on the road. More

by chadwick787
Recommend Dealer
Yes
Employees Worked With
Dario
Report | Print
Sep 07, 2022 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 02, 2022

Great service from the whole team at Mark Christopher’s Chevy! Wouldn’t go anywhere else for my Chevy Colorado. More

by ED_RUBLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Anthony Garrido
Report | Print
Sep 06, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 02, 2022

Dealership was very friendly and efficient. Cost was also very good. I will be back More

by cityservicevince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Sep 07, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

Sep 08, 2022 -

cityservicevince responded

Thanks Mike, Compliments are well reserved!

September 02, 2022

Took my truck in to fix a recall. It all went well. I got in and out with no problems More

by Markwilliambryant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ceaser
Report | Print
Sep 07, 2022 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 02, 2022

I needed an oil change and was able to schedule one for the next day! Price was much less than other estimates I had received. More

by Peque
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Report | Print
Sep 07, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 01, 2022

Jackie and service is an exceptional service advisor she is knowledgeable and smart she knows what she is doing I will be bringing my business to her for repairs in the future. More

by PACFONTANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
Sep 06, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 01, 2022

They got me in and out with great timing. My last visit was by far my best ever. Don't really see anything they could have done better except for wash my car. That would separate them from More

by DAVISSPORTS63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Sep 06, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 01, 2022

All of the service advisors the best. I will always come to this dealership Best More

by NDOMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu , Matt Torres
Report | Print
Sep 06, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

1
...
174
175
176
...
622