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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,260 Reviews
Call Service Center (909) 906-6156

6,260 Reviews of Mark Christopher Auto Center - Service Center

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September 08, 2022

Made appointment, service wait time from when i gave keys to when I received vehicle was 3 hours for first service on my new truck. More

by Yeisen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar
Report | Print
Sep 13, 2022 -

Mark Christopher Auto Center responded

Thanks for your great review, Yeisen. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 06, 2022

Love the service also get truck buying experience. Competition has nothing on them. Only dealer I go too. More

by mike1usc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Sep 08, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 06, 2022

My appointment was at 10am It took 2 hours to take my vehicle in for an oil change. I asked what good is an appointment for? The service tech told me it just guarantees me a spot not a specific time. My More

by 2sonsmarines
Customer Service
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Sep 07, 2022 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2022

Over 3 hours for a simple oil change, it’s bs, 15 mins to get car once I paid More

by Chuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Silva
Report | Print
Sep 07, 2022 -

Mark Christopher Auto Center responded

Chuy, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2022

Took 45 minutes to get my car after work completed RIDICULOUS. I was later returning from my lunch break. No car wash. Do better!!! More

by Sharee21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Sep 07, 2022 -

Mark Christopher Auto Center responded

Sharee21, we appreciate you sharing your experience with us at Mark Christopher Auto Center. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2022

Have gotten good service in the past but this last time was very disappointing and disheartening. More

by VGARY59437
Customer Service
Price
Recommend Dealer
No
Employees Worked With
None of the above
Report | Print
Sep 07, 2022 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2022

Warrenty repair finished before estimated Nobu provides professional and knowledgeable service every time thanks again! More

by jgamr4lif
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
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Sep 07, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 04, 2022

Horrible! The service reps are great but the Service guys are terrible! My engine light went on after just having it serviced because those hose wasn’t instal More

by KEVINLOVELL15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray is amazing and is great at Communicating 5 stars , Matt Torres
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Sep 07, 2022 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2022

Great service Great great prices Great great great x15 great great great h great great thanks More

by Jd
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Waters
Report | Print
Sep 07, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 04, 2022

Gets worse every time I go! Customer service is terrible. They lie on the inspection sheet More

by RANDYBRANNING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Albert Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2022 -

Mark Christopher Auto Center responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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