Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,215 Reviews
Call Service Center (909) 906-6156

6,215 Reviews of Mark Christopher Auto Center - Service Center

Sort by
July 14, 2022

Arrived at 750 for a 8am appointment for an oil change and i drove off at 1030am. 2.5 hours. I waited in a waiting room with 4 tables, coffee machine looked old and unkept. The tv wasnt turned off by a st More

by JACOBLEEJACOBLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobo
Report | Print
Jul 18, 2022 -

Mark Christopher Auto Center responded

Jacob, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 14, 2022

Very helpful very resourceful I don’t have 15 words but great Always when I come in for service More

by Eli’s house
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NobuService department
Report | Print
Jul 18, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 14, 2022

Friendly service department Reps Easy fast check in at service department Cashiers need to be more friendly and thank customer for their business More

by RGARCIA523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nubo
Report | Print
Jul 18, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 14, 2022

Service was incomplete! They were overbooked & need to keep our car 2 to 3 days just to get a new battery. They had no available loaners & we we’re told to come back but in More

by bablesn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Rep
Report | Print
Jul 18, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your recent experience at Mark Christopher Auto Center. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 14, 2022

Great group of people working there Very courteous And professional I am very satisfied customer More

by ralesmail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jul 18, 2022 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 14, 2022

The service was done very quickly. I did have to wait over 20 minutes after paying. They said the car was being washed. I would have preferred that they called me once the car was tota More

by VERALG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jul 18, 2022 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 13, 2022

Ray James made my first visit at Mark Christopher a good experience. He keeps you on top of the process, and follows through on his commitments. I’ll be back!! More

by cacrawford09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray James
Report | Print
Jul 14, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 13, 2022

Everything was great. My service advisor Nobu was very helpful. I was in and out in just over an hour More

by Carol L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Report | Print
Jul 15, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience Carol! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 13, 2022

Close to my house, parts back ordered, hope they can get them soon. Need my car. More

by acnotw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Jul 15, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 13, 2022

Staff is friendly, courteous and always willing to help. I enjoy having my vehicle serviced at Mark Christopher. More

by GJOHN_425
Recommend Dealer
Yes
Employees Worked With
Avo Ijinian
Report | Print
Jul 15, 2022 -

Mark Christopher Auto Center responded

Thanks for your perfect review, GJOHN_425! We're glad to hear that our team was friendly, courteous, and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

1
...
192
193
194
...
622