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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews
Call Service Center (909) 906-6156

6,205 Reviews of Mark Christopher Auto Center - Service Center

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June 16, 2022

Very helpful and friendly. They had the part my car needed in stock and I had it back the same day. More

by sgrayson284421
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
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Jun 16, 2022 -

Mark Christopher Auto Center responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 16, 2022

Thank you to the General Manager for the great customer service that you and your staff provide. More

by Tereworsham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
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Jun 16, 2022 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 16, 2022

Great friendly staff. My service advisor did nice job of getting me taken care of! Will definitely be back. More

by Purchases
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters, Matt Torres
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Jun 21, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 16, 2022

Always a good experience here at Mark Christopher get all my service done here I’m a 10 year loyal customer thanks for always taking good care of me ! More

by VINCECAT71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano, Tony Catalano, Gil Gonzalez, Matt Torres
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Jun 21, 2022 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 16, 2022

We had appointment for oil change and 5 hours later it was done and the service rider never got in touch with me about a problem I was not happy More

by brady12726
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 15, 2022

Customer service was good. Service of my vehicle was pretty quick. Only problem would of loved a complimentary car wash or my window washer fluid filled but other than that it More

by Debbiem3632
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Report | Print
Jun 16, 2022 -

Mark Christopher Auto Center responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 15, 2022

Great service from Cesar (parts) I was able to find the remote for my ATS at the dealer and get the remote start installed with no issues. More

by Boiso.luis1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar (parts)
Report | Print
Jun 16, 2022 -

Mark Christopher Auto Center responded

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 15, 2022

Great service although when explaining costs I give it a fail!!! the service guys should be specific as to how outrageous the labor fees are!!! As usual I get my oil changed but they supposedly found an iss More

by casacarlos5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rather not!
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Jun 16, 2022 -

Mark Christopher Auto Center responded

Hi, we regret to hear that your recent experience was anything less than exceptional. If you are willing to give us another chance, please give us a call so we can understand your situation better in order to try and turn your experience around. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 13, 2022

Ray Peters not helpful Had car all-day with a 7 appointment for recall/battery More

by mbjhickman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Peters
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Jun 13, 2022 -

mbjhickman responded

had a 7am appointment for a recall and also had some battery issues received a call at 1030 and was told the recall issues were done and was told i needed a new battery and it would only take a short time to have it ready. I never heard back so i called at 1230 and was told very rude that "my car would not be ready until 3 or later and that i would be called " I was called at 250 to pick up my car when i arrived i needed the dmv corrections report to send to dmv and it was not done, i was told to go see Ray. Ray was outside on his cell phone i waited 10 min and asked another man in service to get me the form. After 35 min i received my correction certificate and my car

June 13, 2022

Mark Christopher auto center staff was exceptional! They were attentive, timely, and made sure that the job was done to their and my specifications, going beyond my expectations. They even followed up More

by RLREESEYOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters, Matt Torres
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Jun 15, 2022 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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