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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,256 Reviews
Call Service Center (909) 906-6156

6,256 Reviews of Mark Christopher Auto Center - Service Center

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June 29, 2022

Fast, excellent service and very efficient. Serviceman Ray Peters was very nice and very attentive to my needs and concerns with my vehicle More

by gm3030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
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Jul 01, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 28, 2022

Excellent service in every way. Everyone works together to get things done. On top of making sure every detail is taken care of. More

by NMFENTER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray
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Jun 30, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 28, 2022

Service was quick and brought my car when finished, will come back for next service More

by Tadeoj599
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Jun 30, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 27, 2022

I’m very satisfied with my service. Jeff Rizzi was so helpful, great customer service More

by rcamach2@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Jun 29, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 26, 2022

Awful they told me it would 2 hours it took 4 1/2 hours for oil change More

by Juliedove6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie escobar
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Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 26, 2022

I had an appointment for the engine block heater recall and made it there a few minutes before my 9:00AM appointment. At 11:25, I was told that the work can't be done because I haveafter market shocks and More

by buttermilksubway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
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Jun 28, 2022 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Jun 30, 2022 -

buttermilksubway responded

When Jackie told me that the work couldn't be completed for the reasons stated, my first thought was: oh bummer. Then I told my grandson & he went ballistic & said you could unbolt the shock reservoir & charge me for that on a separate work order. The "camper" isn't in the engine compartment u der the hood, so that was just an excuse. I know the heater rework was GM's dime & I would be happy if someone said I need to pay to move "the aftermarket shock" & put it back when the heater was completed. If you want, I can remove the camper in a few weeks. I'm on a trip now with the camper anyway

June 26, 2022

Wonderful group of people working on my car. I was kept informed of time and days and products that needed to be ordered. More

by Wendi_Morehead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2022

Phil was very nice He called and explained to me that it was necessary to get a new battery for my car, And he answer all my questions. More

by Luzrodriguez50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phi Tarin
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Jun 28, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2022

Jeff Rizzy and his team are the best. We recommend to everyone. Wouldn't go anywhere else More

by edith.avilez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jun 28, 2022 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

There's nothing good, they've lied, double charged and wrote a letter of apology to me.. More

by DAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan in service dept ...awesome Guy.. Very helpful And gets things done.
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Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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