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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,256 Reviews

6,256 Reviews of Mark Christopher Auto Center - Service Center

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June 24, 2022

I am disappointed in my visit. My truck has 4K miles on it and the AC compressor went out. The dealer replaced it and it initially work. My AC blows cool air not cold so I took my More

by barrozodavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerald Waters
Jun 28, 2022 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

Slow service seems disorganized not enough seating for everyone and being a first time Cadillac owner and having my first service was never told when I made an appointment that the Cadillac service is clo More

by Oldmetal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 28, 2022 -

Mark Christopher Auto Center responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

Very helpful and great service just takes so long for oil change but I happy More

by Navatoots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan in service advisor
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for this review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

Great customer service. I went for oil change and they got my car done swiftly. More

by jergreen07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for the kind words! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

Did the oil change and kooked at my auto stop feature in 2 hours. Perfect! More

by JMBLEGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to write such great feedback! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

I was satisfied with the service except for the following: No one to shuttle me to my office 2 miles down the road, where I had to Uber twice. There and back No one washed my truck as a court More

by acerda0518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Jun 28, 2022 -

Mark Christopher Auto Center responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

Quick and easy complimentary oil and filter change and tire rotation on my 2021 Tahoe Z71. The service technician was friendly, and the work was completed in only a couple of hours. More

by HotrodZ06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Cardenas
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

Fast and easy service. Service writer stayed in contact and gave updates as soon as something changed. More

by sam_mora782
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

The wait time was very appropriate but the pick up time was absolutely not acceptable. More

by Jazmin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for this review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 23, 2022

They are easy to do business with and provide exceptional customer service. Thank you for your help. More

by ermilouribejr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 27, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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