Mark Christopher Auto Center - Service Center

I like your dealership because I’ve always gotten great service , everyone there is very nice and courteous.Even on the phone. Oh and I like your location not far from my work and my home. service , everyone there is very nice and courteous.Even on the phone. Oh and I like your location not far from my work and my home. More

Upon arrival the service desk associates failed to greet me our even look up from their computers. After standing there for about 3 to 4 minutes one of them finally looked up and asked if I need help, givin me our even look up from their computers. After standing there for about 3 to 4 minutes one of them finally looked up and asked if I need help, giving off the feeling that I was bothering them. Once service was comple and I returned i found that my truck was parked in front, unlocked and unattended. I did not have any values in my truck however, my vehicle did contain several important documents with my personal information on it such as insurance, registration, address, etc. After speaking with the service representative i was directed to the pay window and proceeded with paying for the repairs. The attendant then informed me that they would bring my truck up shortly. This was funny because my truck was already sitting out front unlocked and un attended. I then proceeded to wait an additional 5 minutes or so before returning to inquire about my keys. The cashier then radioed someone and replied that they would be right up. I returned outside waiting additional time and organizing a few things in my truck. Once finished I closed the door and stood there about 2 more minutes when a young gentleman arrived with my keys. I kindly thanked him and inform him that the dealership should lock peoples cars if there left out front unattended. He reply, "no,no , I just unlocked in when I walked up". I shook my head got in my car and made the decision never to return as I drove away. I sincerely hope there is some takeaway from the review as I have bought 2 cars from your team and now that probably won't happen again. Sincerely, Mr & Ms Montgomery More

It has improved since the last couple of months, but still needs improvement on small services like oil changes it shouldn't take 3 hours. still needs improvement on small services like oil changes it shouldn't take 3 hours. More

Cesar Luna is the man! His communication was the best, and quickly repaired my vehicle. I was extremely amazed on how quickly he got my vehicle back to me! Thank you Cesar, His communication was the best, and quickly repaired my vehicle. I was extremely amazed on how quickly he got my vehicle back to me! Thank you Cesar, and Mark Christopher for assuring excellent service and keeping a happy customer. More

I was disappointed with the actions of the service writer. I believe he was so busy that I was there an hour and a half longer waiting. I am still waiting for a part that was ordered for my car writer. I believe he was so busy that I was there an hour and a half longer waiting. I am still waiting for a part that was ordered for my car More

My service rep was very attentive and straightforward. I came in without an appointment due to my schedule and they got my truck in and out for an oil change and def fault error in one day. I came in without an appointment due to my schedule and they got my truck in and out for an oil change and def fault error in one day. More

My Tech, Nobo, then wrote my Invoice for the Scheduled, on time, Oil Change ! Thanks on time, Oil Change ! Thanks More

Made Appointment They Kept My Appointment On Time. They Said It Would Be Ready In 2 1/2 Hours. It Was me Ready In 2 They Said It Would Be Ready In 2 1/2 Hours. It Was me Ready In 2 More

I took my vehicle in for it’s first service. I was told it would take approximately two hours if I waited in the lobby. My vehicle was ready in approximately 50 minutes. Awesome! I was told it would take approximately two hours if I waited in the lobby. My vehicle was ready in approximately 50 minutes. Awesome! More

Jackie was very helpful with my questions about the issue I had with my vehicle I had with my vehicle More