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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,231 Reviews

6,231 Reviews of Mark Christopher Auto Center - Service Center

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May 20, 2022

The gal in the service drive was very nice. The waiting room chairs were comfortable and it was nice to have coffee while I waited. The waiting room was very clean. Pleased with my service More

by Jmfreebird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know the blonde lady‘s name and the last desk inside the service drive but she was very helpful
May 21, 2022 -

Jmfreebird responded

Pricey but worth it in the end to be able to open my door again normally

May 20, 2022

Everything about my visit—had a 700am appt. for oil change— arrived at 645 am — waited in line. Caesar made appt for me — thought he included tire rotation in coupon price. Was asked if my 2019 More

by ayala9751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brunette service writer could be a little more cheerful
May 26, 2022 -

Mark Christopher Auto Center responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 19, 2022

Took in my dads Buick Encore because the car was not running correctly. The service department was great that opened up early which was very convenient for me, Erik helped me every step of the way, he i More

by Luismc727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
May 23, 2022 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 19, 2022

Excellent- professional, courteous and informative. Avo was fantastic! Service Center waiting room was clean and quite and I was able to work remotely. More

by HBALTAZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
May 23, 2022 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 19, 2022

Good service good people and berry clean work I well recommended this dealer to my friends More

by vinny.2ch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 19, 2022

Need shuttle service or loaner car or uber voucher. I have Mercedez Benz and the dealership provide loaner or Uber voucher if loaner is not available I believe dealership is using covid as an excuse t More

by Daniel.jokmels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
May 23, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 19, 2022

in for an oil change. Decided to wait. Told it could take up to an hour and a half. They were done in 40 minutes with tire rotation. Very happy with service More

by IVALEETEXAS.123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ceasar
May 23, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 19, 2022

Ray was extremely helpful when I made my appointment, called me right back to verify appointment, and checked me into line when I arrived. This was by far the best experience that I’ve had with this deal More

by Lorrieguzzy
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray
May 23, 2022 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 18, 2022

I purchased a vehicle from a nearby dealership whose service was horrible and decided to try Mark Christopher. I was not disappointed. In fact it was probably one of my best service experiences. You de More

by jonesasylum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar and young ladies name I don't recall
May 20, 2022 -

Mark Christopher Auto Center responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 17, 2022

This dealership has people there that will do whatever it takes to make you feel satisfied with the work being done. More

by deefoxx72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu
May 19, 2022 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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