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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,235 Reviews
Call Service Center (909) 906-6156

6,235 Reviews of Mark Christopher Auto Center - Service Center

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April 26, 2022

Switchboard is a joke calling service you may or not get the department you are trying to reach and if you do no one answered just keep trying might take 6 or 8 calls and don’t expect a call back or any kin More

by jamesmuniga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Torres
Report | Print
Apr 28, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your recent experience at Mark Christopher Auto Center. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 25, 2022

This Dealer always has A + Service. Top notch quality care that keeps your vehicle running smooth. More

by GMCPro2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan F.
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Apr 27, 2022 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 24, 2022

Cesar at service made my experiance at mark christopher the only experiance to never come back and service my truck there. More

by David perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar, Matt Torres
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Apr 26, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 24, 2022

Every thing is fixed . .. No more oil leak. Thank you very much! I'm happy. More

by CADDYLOVER03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Demon - Service
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Apr 26, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 24, 2022

Service advisors unorganized, backup on phone & in Bay, courtesy an after thought, surprised to see Waiting room NOT available More

by Janice Baker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ray.. @ drop off.., Julie (1st call on phone to set appt) then when I arrived to drop off Ray was looking for my info, seemed frustrated AFTER I told him I spoke to Julie initially
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Apr 26, 2022 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our service department. Here at Mark Christopher Auto Center, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 24, 2022

Excellent service, the wait was way less than what I expected. Very Happy with Service. More

by margie3332001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2022 -

Mark Christopher Auto Center responded

Margie, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 23, 2022

Did not pass smog but passed 2 years before and nothing was changed to fail More

by burkeconst
Recommend Dealer
No
Employees Worked With
Do not remember his name
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Apr 26, 2022 -

Mark Christopher Auto Center responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 23, 2022

Julie Escobar is the best service advisor I have dealt with in a long time. More

by DrRambler1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
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Apr 26, 2022 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 23, 2022

Timely in and out process regarding appointment time as well as service done in a timely manner More

by mnunner05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Apr 26, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 22, 2022

Friendly personnel in service department. Thumbs up for the department , waiting area very very very clean . More

by ISABELLA7NA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Report | Print
Apr 26, 2022 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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