Back

Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,283 Reviews

6,283 Reviews of Mark Christopher Auto Center - Service Center

Sort by
April 29, 2022

These people know what they are doing, unlike the Mt. View store! Nobu was VERY helpful! More

by regency
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
May 03, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 29, 2022

Family oriented at Mark Christopher auto dealership services department rarely drop the ball my only issue comes from the manufacturer! How they going to play me on my paint? Everyone knows the Chevrol More

by SEDITION82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray
May 03, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 28, 2022

Staff is very friendly. They kept me informed of what they found. Work was done when they said it would be. More

by SCHRLERPAUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
May 02, 2022 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 28, 2022

Nobu very efficient , professional, friendly, and helpful service advisors. Great communication and excellent in keeping me informed by text and phone calls. More

by shelia.bobo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu five?? Service department
May 02, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 28, 2022

It took an hour longer than I was told. You cracked the dash by replacing the air bag. It was a recall issue. The paperwork said a cracked dash could happen and you weren’t responsible. Gre More

by NORMWALLIS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Julie
May 02, 2022 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 28, 2022

Went in at 11:22am apparently they “lost the ticket” sat waited for 5HOURS for a routine oil change and tire rotation gross negligence they found a problem with a “hose” didn’t fix it they said we’ll keep a More

by KEITHCASTRO2525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I really don’t know who’s to blame
May 02, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 28, 2022

Ray Peters was great and top notch CS. Definitely will be coming back and more and more. Thx More

by jason.buenviaje
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Apr 28, 2022 -

jason.buenviaje responded

Thank you Ray!

April 27, 2022

A great welcome from the Service Department. Outstanding servicing of my car. Outstanding all the way. More

by nellomcnair277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 26, 2022

Switchboard is a joke calling service you may or not get the department you are trying to reach and if you do no one answered just keep trying might take 6 or 8 calls and don’t expect a call back or any kin More

by jamesmuniga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Torres
Apr 28, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your recent experience at Mark Christopher Auto Center. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 25, 2022

This Dealer always has A + Service. Top notch quality care that keeps your vehicle running smooth. More

by GMCPro2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan F.
Apr 27, 2022 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

...
230
...