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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,283 Reviews
Call Service Center (909) 906-6156

6,283 Reviews of Mark Christopher Auto Center - Service Center

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April 24, 2022

Cesar at service made my experiance at mark christopher the only experiance to never come back and service my truck there. More

by David perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar, Matt Torres
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Apr 26, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 24, 2022

Every thing is fixed . .. No more oil leak. Thank you very much! I'm happy. More

by CADDYLOVER03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Demon - Service
Report | Print
Apr 26, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 24, 2022

Service advisors unorganized, backup on phone & in Bay, courtesy an after thought, surprised to see Waiting room NOT available More

by Janice Baker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ray.. @ drop off.., Julie (1st call on phone to set appt) then when I arrived to drop off Ray was looking for my info, seemed frustrated AFTER I told him I spoke to Julie initially
Report | Print
Apr 26, 2022 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our service department. Here at Mark Christopher Auto Center, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 24, 2022

Excellent service, the wait was way less than what I expected. Very Happy with Service. More

by margie3332001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2022 -

Mark Christopher Auto Center responded

Margie, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 23, 2022

Did not pass smog but passed 2 years before and nothing was changed to fail More

by burkeconst
Recommend Dealer
No
Employees Worked With
Do not remember his name
Report | Print
Apr 26, 2022 -

Mark Christopher Auto Center responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 23, 2022

Julie Escobar is the best service advisor I have dealt with in a long time. More

by DrRambler1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Report | Print
Apr 26, 2022 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 23, 2022

Timely in and out process regarding appointment time as well as service done in a timely manner More

by mnunner05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Apr 26, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 22, 2022

Friendly personnel in service department. Thumbs up for the department , waiting area very very very clean . More

by ISABELLA7NA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Report | Print
Apr 26, 2022 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 22, 2022

I arrived before opening and was behind 4 other cars. At opening the service writers came out and quickly got everyone checked in. More

by MikeAGIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Report | Print
Apr 26, 2022 -

Mark Christopher Auto Center responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 22, 2022

They were quick to diagnose and fix my truck keep me informed and professional service More

by Slacknjay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Apr 26, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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