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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews

6,205 Reviews of Mark Christopher Auto Center - Service Center

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March 11, 2022

Very prompt and courteous, encouraging service. Would definitely be coming back for service again in the future More

by JBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2022

They were busy but very attentive. I waited about 2 hrs but no complaints they do a great job. Customer service was right on point. More

by Katt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 15, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2022

Nabu is professional and I don't know how he manages so many projects well--the only downside of dealer is it's very busy and no more transportation assistance. More

by ASHLEY.JOHNS.BILLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabu
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 10, 2022

My vehicle had an issue to where it was towed into the dealership, my advisor in service Julie Escobar called me once my vehicle was there. She kept me updated about what was going on with my vehicle. Tha More

by XRAYC2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2022

Always a pleasure to bring my trucks here. They are very thorough with their work and always keep me up to date with what’s going on with the repairs. More

by LineworksFleet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2022

The service provided was poor. I felt discriminated against because of being a woman. There was no clear communication throughout the 5 hours I was there. Dealership could care More

by scooterday08
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nobuyoshi Domon, Matt Torres
Mar 10, 2022 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed.

March 10, 2022

They are friendly, professional, and efficient. The COVID-19 has effected their staffing and prevented some of the normal amenities. I will continue to get my service there. More

by davis.wesley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Mar 10, 2022 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 10, 2022

I had an appointment for two vehicles a week in advanced. I was told that I couldn't get both vehicles serviced because it was too late in the say. My appointment was at 3:30pm. One of the reps actually star More

by Osvaldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont remember the employees name.
Mar 14, 2022 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2022

Jackie our Service Advisor is Great ! ! She keeps us up to date !! Service is Great !!! More

by JJLicause
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2022

We called for 2 days to get an appointment. No one answers or returned our call. I had to call sales who always answer because you want to sell cars. I had to ask for the manager to get an appo More

by residentrancho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Apr 08, 2022 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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