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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,208 Reviews

6,208 Reviews of Mark Christopher Auto Center - Service Center

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March 10, 2022

I had an appointment for two vehicles a week in advanced. I was told that I couldn't get both vehicles serviced because it was too late in the say. My appointment was at 3:30pm. One of the reps actually star More

by Osvaldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont remember the employees name.
Mar 14, 2022 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2022

Jackie our Service Advisor is Great ! ! She keeps us up to date !! Service is Great !!! More

by JJLicause
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2022

We called for 2 days to get an appointment. No one answers or returned our call. I had to call sales who always answer because you want to sell cars. I had to ask for the manager to get an appo More

by residentrancho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Apr 08, 2022 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 09, 2022

They were very professional courteous and expedited my work. They even waited for me since I was in traffic on the way to pick up my car. More

by ross0706
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Brooks
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 09, 2022

Very prompt and courteous. All questions answered in full.offered assistance when needed. Pleased with the visit. More

by Linsz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 09, 2022

Service person told me that my car would be ready in a little over 2hrs because I was waiting. The time frame was right. More

by MARTIN.ACOSTA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Mar 10, 2022 -

Mark Christopher Auto Center responded

MARTIN.ACOSTA2, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 09, 2022

Brought my Cadillac in for service, made an appt. A week prior for 8 am Monday morning, Nobu got me in, and out In 90 mins, I waited in the waiting room.. got my window working properly. More

by robertseals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu, Gerald Waters
Mar 10, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 09, 2022

Julie Escobar was very friendly and attentive. I wish I had more associates working for my company with her positive attitude and customer service skills. More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Mar 10, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 09, 2022

I had an appointment at 9:00am, I stood in front of my car for about 15 minutes everyone was busy and did acknowledge me, I had to ask 2-3 people if they can help me. Lastly, I waited almost 5 hours for More

by ONECHARLOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie Escobar
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your recent experience at Mark Christopher Auto Center. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Mar 11, 2022 -

ONECHARLOU responded

Hi, Jeff. Sure, I will give you a call. We spent 75K dollars on a chevy Tahoe at your dealership and paid close to 3K over sticker price during the pandemic so to receive this kind of service for the Tahoe's first visit was surprising. Not to mention I'm in the market to purchase a new truck soon and I may shop elsewhere. Thank you!

March 09, 2022

I work with Service Consultant Jackie Klosky who is awesome!! She is always very pleasant treats me as if I am The only customer there. More

by Mramsey0128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write about your experience with us! At Mark Christopher Auto Center, we work very hard to provide each of our customers with a personalized and hassle-free experience. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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