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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,249 Reviews
Call Service Center (909) 906-6156

6,249 Reviews of Mark Christopher Auto Center - Service Center

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March 16, 2022

Great customer service, fast and friendly. Great experience and only waited 45 minutes for my oil change. More

by JROEL76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 16, 2022

I never been to a GMC service center that charge $170. 00 just to look at a vehicle and don’t subtract it from the total bill! More

by richmarv040
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Apr 08, 2022 -

Mark Christopher Auto Center responded

Thank you for your feedback, Rich. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 16, 2022

Terrible follow up and hidden cost that weren’t upfront by the service advisor. I won’t come back. More

by LUPO105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
Report | Print
Apr 08, 2022 -

Mark Christopher Auto Center responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 16, 2022

Customer service need improvement, understanding that no one is a morning person they kind of make you feel like your an inconvenience. More

by Jont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Apr 08, 2022 -

Mark Christopher Auto Center responded

Jay, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 16, 2022

Well the people is nice and efficient they give a good service and sometime is fast More

by rosauraaviles15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Mar 18, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 16, 2022

Didn’t evaluate my vehicle on the first apportionment so we had to return a second time. Very difficult to community with service department, they don’t answer calls or return vms. I’m not confident in the More

by casinowook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julia, Matt Torres
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Apr 08, 2022 -

Mark Christopher Auto Center responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 15, 2022

The Customer Service was Outstanding! Julie Escobar was very nice and helped me with many questions I had about my service on my 2017 Cadillac XT5. She told me when it would be ready and More

by S300SHARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Report | Print
Mar 16, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Mar 16, 2022 -

S300SHARK responded

Great! Much appreciated…

Mar 16, 2022 -

S300SHARK responded

Much appreciated. Have a great day

March 15, 2022

Did not receive a call telling me my car was ready. I am not happy I had to call to see if it was ready before they closed More

by nancy_9martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edy Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2022 -

Mark Christopher Auto Center responded

Nancy, we are glad to hear that your visit was an enjoyable one. Please contact us if you would like to further discuss your experience so we may continue to grow as a dealership and continue to provide excellent customer service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 12, 2022

The manager Nobu was extremely helpful with my recall service and took the time to ensure I was satisfied. More

by DMCNAMARA007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Report | Print
Mar 15, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 12, 2022

Quick and easy. Everyone was very helpful. Jacky was wonderful to work with. Thank you! More

by JTRIM87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Mar 15, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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