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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,248 Reviews

6,248 Reviews of Mark Christopher Auto Center - Service Center

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March 12, 2022

I like the service there! It takes less time than they Tell me! That makes my day. More

by Efrain Guzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 15, 2022 -

Mark Christopher Auto Center responded

Thank you for this wonderful review. I strive for 100% customer satisfaction for each and every experience. It was truly a pleasure working with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2022

They were busy but very attentive. I waited about 2 hrs but no complaints they do a great job. Customer service was right on point. More

by Katt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 15, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2022

Very helpful, took my Equinox in with out an appointment, have Wifi to work while waiting. Will return for auto service. More

by dhesemo3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Mar 14, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2022

Very prompt and courteous, encouraging service. Would definitely be coming back for service again in the future More

by JBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2022

Work on communication and have vehicles ready on the same day. Do not keep overnight. More

by frank0714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
Apr 08, 2022 -

Mark Christopher Auto Center responded

We greatly appreciate you providing such honest feedback, Frank. Your comments will be reviewed with our team, and we encourage you to give us a call to discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2022

Always a pleasure to bring my trucks here. They are very thorough with their work and always keep me up to date with what’s going on with the repairs. More

by LineworksFleet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2022

I had an appointment for two vehicles a week in advanced. I was told that I couldn't get both vehicles serviced because it was too late in the say. My appointment was at 3:30pm. One of the reps actually star More

by Osvaldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont remember the employees name.
Mar 14, 2022 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2022

The service provided was poor. I felt discriminated against because of being a woman. There was no clear communication throughout the 5 hours I was there. Dealership could care More

by scooterday08
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nobuyoshi Domon, Matt Torres
Mar 10, 2022 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed.

March 10, 2022

They are friendly, professional, and efficient. The COVID-19 has effected their staffing and prevented some of the normal amenities. I will continue to get my service there. More

by davis.wesley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Mar 10, 2022 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 10, 2022

Nabu is professional and I don't know how he manages so many projects well--the only downside of dealer is it's very busy and no more transportation assistance. More

by ASHLEY.JOHNS.BILLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabu
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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