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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,251 Reviews
Call Service Center (909) 906-6156

6,251 Reviews of Mark Christopher Auto Center - Service Center

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February 24, 2022

Nobu was awesome with making sure that my repairs are done timely and the car is running great! More

by hezronuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Report | Print
Feb 25, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 24, 2022

Customer service kept giving me the run arounds about my truck being ready or not More

by jrlovinglife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar and Juan
Report | Print
Apr 08, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 24, 2022

I want to say thanks to my support team they were great and very helpful I will be coming back and recommending others, thanks again More

by John carroll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tubo
Report | Print
Feb 25, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

February 24, 2022

Service is horrible. Everytime I go there there's always something they goes wrong. They left my car on and killed the battery and wanted me to pay for a new one. They me More

by PHILLIPESTRADA31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan fletes , Matt Torres
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Apr 08, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us, Phillip. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 24, 2022

Erik is my service advisor, very courteous and knowledgeable and great customer service. I will not go anywhere else! More

by JESSD1232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Report | Print
Feb 25, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 24, 2022

I took my vehicle into the service department. The staff are Courteous, professional and knowledgeable. More

by Cee Cee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Report | Print
Feb 25, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 23, 2022

Fast, friendly service. Plus, they’re the only dealer ship that works on medium duty trucks! More

by LineworksFleet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Report | Print
Feb 25, 2022 -

Mark Christopher Auto Center responded

LineworksFleet, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

February 23, 2022

I appreciate that they took the time to show me exactly what needed to be done. More

by freedon2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gonez
Report | Print
Feb 25, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

February 23, 2022

Waited almost five hours to have my wheel wail flap fixed, 3hrs in they told me they were getting to it 45 minutes later they came and told me they didn't have the part. Almost five hours of my day off More

by iluvslolife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 23, 2022

They are overcharging on repairs and I bought all my trucks there but I am done ! More

by MIKE@COBURNEQUIPMENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avo
Report | Print
Apr 08, 2022 -

Mark Christopher Auto Center responded

Mike, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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