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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,200 Reviews

6,200 Reviews of Mark Christopher Auto Center - Service Center

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February 07, 2022

Nobu was very nice to work with. He kept me in the loop with updates. More

by Theresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Feb 08, 2022 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Feb 09, 2022 -

Theresa responded

Thanks for being there to help me when I needed help

February 07, 2022

Great customer service, and very helpful, my truck was ready before the estimate time given. More

by Closh73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Feb 09, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

February 06, 2022

Don’t know how you stay in business by smearing grease and oil on the floor, seats, door & headliner of a $120,000 new car. Also I watched the mechanic inflate tires to 35 psi cold when the manufacturer More

by STEVEYSTROM
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

February 05, 2022

Exceptional service .. Jackie Kloski was my service rep. The only problem I have is that she told me I would only pay $725 plus tax for brakes ( front and back and machine the rotors I believe) but my cre More

by Lindalynch0922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Kloski
Feb 09, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 05, 2022

Robert from fleet is a beast. He does a great job. Give him a raise More

by JIMKOONTZ76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert from fleet sales
Feb 08, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 05, 2022

The dealership was very friendly and well kept. The service advisor was once again very professional and courteous. More

by Dave65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Feb 08, 2022 -

Mark Christopher Auto Center responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 05, 2022

Considering it was raining and a holiday, I felt the service center operated smoothly considering they were short staffed. They managed to accommodate my appointment and get me out in a reasonable time. More

by Brandi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Idk
Feb 08, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 04, 2022

Took a long time to get checked in when dropping off car but service at this dealership was good. It’s almost impossible to reach some to make an appointment for service. More

by Gan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Feb 08, 2022 -

Mark Christopher Auto Center responded

Gan, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 04, 2022

Service provided was terrible! I was promised that my vehicle would be diagnosed and repair completed in 24 hrs. I had to leave my vehicle overnight, even when I took it in around 7:40AM. When I called t More

by LITTLEJULLIAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ray Peters
Feb 09, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 03, 2022

I took my truck in for service. Needed to have my computer reflashed. Was to by my advisor that technician said they couldn't touch my truck cause I had been sent to to the state referee. I needed to More

by HAROHVAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service advisor
Feb 09, 2022 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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