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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,196 Reviews

6,196 Reviews of Mark Christopher Auto Center - Service Center

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February 02, 2022

I asked to have power steering checked and I also assumed that the other fluids would be checked. After getting my truck back the power steering was still making noise and upon checking the fluid level found More

by Johnl15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Feb 04, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 02, 2022

Ray lewis Service person was very helpful got me in an Ray lewis Service person was very helpful got me in an out in a timely manner More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Feb 04, 2022 -

Mark Christopher Auto Center responded

Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 02, 2022

Needs better communication with car owners, other than that did good job with my truck More

by CDIAZ7116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ceasar
Feb 07, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 01, 2022

Excellent service! We prefer getting our cars serviced at this dealership instead of going to one closer to our home! Juan always makes sure we’re taken care of when he’s there. More

by BETTYBOOPAGUIRRE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Feb 03, 2022 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 01, 2022

Avo was great and took care of me while I was there. Kept me up to date on the process of my servicing More

by j.logan51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Feb 03, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Feb 03, 2022 -

j.logan51 responded

Jeff keep the transparent and upfront process. I know your service advisors make more $$ when they sell products but the upfront service I received keeps me coming back and makes me feel they are genuinely looking out for me and my family. Don’t lose track even in these hard times. Let me know if you need another service advisor!!

January 31, 2022

Service staff are very friendly & helpful. Avo took my info when I got to the Service area. He was very friendly & answered all my questions. My appt was with Juan Fletes, he's always been very patient & More

by Gloria M. Lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Feb 03, 2022 -

Mark Christopher Auto Center responded

Thank you for the great feedback, Gloria! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 29, 2022

This dealer provides exceptional service. I went to M.K. Smith in Chino and it was horrible they were rude and mean. This service department has class and made me feel token care of. Even when they were bus More

by Cindirella927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Feb 01, 2022 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 29, 2022

I will leave a review after my service is finished. Please charge my vehicle next time. More

by jeremy2009
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Worked with Jackie. She was great!
Feb 03, 2022 -

Mark Christopher Auto Center responded

Thank you for providing this feedback about your experience at Mark Christopher Auto Center. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 29, 2022

It was done in the estimated time ther said it would be done. It really was More

by VENOMS69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Feb 01, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 29, 2022

Had my Camaro looked at for some steering issues. Turned out to only need an alignment, they did not recommend anything that my vehicle didnt need. I was in and out in no time and they even made sure my ste More

by KYLERCAREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan F., Mike Cagey, Matt Torres
Feb 01, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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