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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,259 Reviews

6,259 Reviews of Mark Christopher Auto Center - Service Center

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January 26, 2022

Ray was an excellent service provider. Very professional. He answered all my questions and was very supportive. More

by ROBERT.WHALE912
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 27, 2022 -

Mark Christopher Auto Center responded

Thank you so much for this excellent feedback. We are happy to hear that our team worked hard enough to make your experience enjoyable. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 26, 2022

Took my car in for a recall to replace the tire jack. After 45 days I called and asked if my jack ever came in. The said Yes. I bought the car in just to swap out the old car jack for the new car jack. More

by mkcdtl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Jan 28, 2022 -

Mark Christopher Auto Center responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 26, 2022

Customer service was great. Fast turnaround time. Good customer lounge area. Good selection of snacks More

by Getintheboat71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 28, 2022 -

Mark Christopher Auto Center responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 26, 2022

We took our vehicle to Mark Christopher Auto Center because the outside mirror on driver side was not working correctly. The problem was identified and the part to repair it was ordered. Two days later More

by NHHOLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobuyoshi Domon
Jan 28, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2022

Nobu was great keepme inform all the times service was Nobu was great keep me inform all the times service was efficient and fast in time More

by Abe1721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : nobu, Matt Torres
Jan 27, 2022 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please feel free to contact us if you have any questions! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 24, 2022

I have always been treated great and the repairs completed timely by the service team. Nobu has always been willing to listen to concerns and look into issues to fix them. More

by jamessuess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
Jan 26, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 24, 2022

Great service. Staff very friendly. Waiting room very clean. My vehicle was done in a timely manner. Thank you for the great service. More

by Walker9284
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 26, 2022 -

Mark Christopher Auto Center responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 24, 2022

Service is always great when I go to Mark Christopher. They really take care of your there! More

by Gallegos_bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 26, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 24, 2022

Service department performed an excellent inspection. Erik in service department super friendly and professional. Communication through process of my cars service was awesome! Would highly recommend the More

by EMENCHACA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Jan 26, 2022 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 24, 2022

From start to finish have nothing but praise for every one I came in contact with More

by canosoda4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 26, 2022 -

Mark Christopher Auto Center responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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