Mark Christopher Auto Center - Service Center

Good service, but hard to get in touch with to make an appointment on the phone appointment on the phone More

Second time taking our car in for service, both times associates were not friendly. After purchasing a brand new suv here, we only received one free oil change, after being told something different. Cash associates were not friendly. After purchasing a brand new suv here, we only received one free oil change, after being told something different. Cashiers always nice More

Overpriced labor charges, service advisors that are not familiar or having knowledge with the fixes needing to be done on vehicles is unacceptable. Communication with the customer is key on details on work familiar or having knowledge with the fixes needing to be done on vehicles is unacceptable. Communication with the customer is key on details on work needed to be performed. More

Dropped of my truck at 9am Monday morning for an oil change & warranty replacement of brake pads. Setvice Advisor called me at 4pm and said he needed to keep my truck until the next day. No problem. Ne change & warranty replacement of brake pads. Setvice Advisor called me at 4pm and said he needed to keep my truck until the next day. No problem. Never called me on Tuesday to give me a status report. I called on Wednesday morning. I was told truck would be done that day. No call, so I just showed up at 4pm. Service advisor Looked at computer and told me oil change is done, and they are working on the brakes right now.. wrong,, I showed him the vehicle locate function in the Chevrolet app. The truck was in the parking garage. He said they need to keep the truck overnight again for the brakes. No, I need to go to work. Took truck home. Looked at oil, it was not changed. Looked under the truck; same old filter. Took next day off work due to low oil life remaining and I don't want to be blamed for an engine issue from old oil if I drive jt all day. Came back to dealer, now on day 4. Service manager apologized for issues and said computer does NOT show oil change done. 4 hours later, free oil change and new brakes. Could have done it in my driveway in half the time. Sorry, won't be back. More

Right off the bat the person checking me in was rude with me. I made an appointment at 12 I waited 4 hrs just for an oil change and tire rotation. The person checking me in never told me it was estimated 4 h me. I made an appointment at 12 I waited 4 hrs just for an oil change and tire rotation. The person checking me in never told me it was estimated 4 hrs if he told me that. Would left and came another time but the person checking me in made it seem like that was my fault smh. More

We appreciate getting in on time and adding on an extra service so we didn't have to make another trip service so we didn't have to make another trip More

I have been coming to this dealership for my service for years Juan is my service advisor. He tells me the truth unlike some other dealerships that just lie to you because service advisors get paid on commi years Juan is my service advisor. He tells me the truth unlike some other dealerships that just lie to you because service advisors get paid on commission. I get it but Juan tells the truth if I really need the service he will tell me if I can go a little longer he will tell me. I wouldn't go to anyone else. The service from him is excellent I've never had any problems with my vehicle and I will continue to go there. More

The oil used on our car was not the right one, The car was running like crap after the oil change. Had to Take it back in yesterday to have it redone. Today I get in my car and it is running much better, was running like crap after the oil change. Had to Take it back in yesterday to have it redone. Today I get in my car and it is running much better, but all of my stations on my favorites have been deleted by the service department. I should have never had to take my car in twice to get an oil change done correctly. And no one should be touching my stations or anything else in my vehicle I am very disappointed. More

I arrived at 10:20am was not checked in until 10:57am. I waited and waited for my car to be serviced. No one gave me any information. After seeing everyone that was there before and after me leave, I went t waited and waited for my car to be serviced. No one gave me any information. After seeing everyone that was there before and after me leave, I went to the cashier to inquire about my vehicle. She looked it up and said it was not ready this was about 3:00pm . At about 4:00pm the agent who checked me in came by and said he would check on my car it was still not ready. At 4:30 he told me my car was ready I went to the cashier and paid $145.00 plus and told to wait outside for my car. I worker pulled up with some keys and gave them to me said my car was over there. I said where, he pointed and I said that was not my car. He said it matched what he had on the invoice. I insisted that was not my car. He went to check with the agent who checked me in again I waited no response from anyone. I went inside to the agents desk he said they found my car but it had not been serviced yet. Sent me to the cashier for a refund. She made a nasty comment about me paying on my next visit. I didn’t respond too upset. Walked out got in my car and left. More

They were able to get me in immediately to take care of my battery issue. Dario is always a pleasure to work with. my battery issue. Dario is always a pleasure to work with. More