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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,254 Reviews
Call Service Center (909) 906-6156

6,254 Reviews of Mark Christopher Auto Center - Service Center

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January 01, 2022

I’ve obtained (6) consecutive Caddie’s from M. Christopher; With a 2023 pending; Mark Christopher is Head & Shoulder’s Above The Rest!!!!! More

by Steven Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
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Jan 05, 2022 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 31, 2021

Always have been the best service department I’ve dealt with They so their work quickly and accurate. More

by nchaffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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Jan 05, 2022 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 31, 2021

I call the service Dept three (3) time before I was able to make an appointment. I left messages to call me back. Once to the manager and still no return call. This department needs to work on customer s More

by boatrun57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Jan 03, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

Ray the service writer was very helpful. When I got my truck back there was still a problem Ray got it right back to the service technician and got it fixed ina matter of minutes More

by John Arnold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in service
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Jan 03, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this review. We are pleased to hear that Ray was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

Service was very good as always. Dario Gomez points out service needed, and I appreciate it. More

by Wperry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
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Jan 04, 2022 -

Mark Christopher Auto Center responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

I only go to Mark Christopher for Chevy service. Jeff Rizzi and Juan Fuentes are my “go to” service people. They both do great work. More

by robnuse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Fuentes
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Jan 04, 2022 -

Mark Christopher Auto Center responded

Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 30, 2021

This is the only service center that picked up their phone And they allowed after hour drop off More

by mr.schroederific
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
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Jan 04, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

No shuttle service provided , there was a long wait to check in to get my car serviced eventhough I made an appointment. More

by CRAY.CARLSON
Price
Recommend Dealer
No
Employees Worked With
Employees were fine
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Jan 03, 2022 -

Mark Christopher Auto Center responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

Very slow service, this place has really taken a hit with COVID staffing. I’ll switch to Rotollo in feature and avoid Mark Christopher at all cost. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avo
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Jan 03, 2022 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

Very good service, long wait time. Had an appointment still 40 minutes to check in. Long wait line. More

by pamfohi65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters
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Jan 06, 2022 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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