Mark Christopher Auto Center - Service Center

Dealer promised repair by 11 and stamped customer waiting. I had wife pick me up to run errands. Called at 1130 but not ready. Ran more errands and called at 2 and was told they got backlogged in tha waiting. I had wife pick me up to run errands. Called at 1130 but not ready. Ran more errands and called at 2 and was told they got backlogged in that dept. was told I was called but that called the house not the cell number I gave them. The message at 10 said it would be ready at 11-1130. So I got it back at 3 putting me 4 hours behind leaving town. That’s why I made an appointment for 8 in the morning for what was told was a 2-3 hour repair. So much for integrity. When I asked to speak to the GM. He was obviously unavailable. When I arrived I asked to speak to the service director. He picked up the cashier’s phone instantly but they had a brief conversation and then I was told he was with another customer. How could he pick up her call but say he was with a customer and couldn’t talk to me. More

Brought car in for routine service. Everything went smoothly and car was finished as promised. smoothly and car was finished as promised. More

Awesome service. Julie is a great advisor. I was able to get everything I needed done finished on my vehicle. get everything I needed done finished on my vehicle. More

Fast service done right no hassle very reliable, I would recommend get in your car or truck serviced here. recommend get in your car or truck serviced here. More

the service representative provided me with good the service representative provided me with good service. I will make additional use of this dealership. the service representative provided me with good service. I will make additional use of this dealership. More

Poor communication and i couldn’t speak to anybody about my cars continued problem. I was told i could only bring it in. my cars continued problem. I was told i could only bring it in. More

Correspondence with service person was through text only. She never called or talked to me when I dropped off my car. Horrible customer service. She never called or talked to me when I dropped off my car. Horrible customer service. More

You have a lot of nevre contacting me, your representative Jackie never returned my call after i took my car to get repaired it broke down three more times, your company also didnt do what i re representative Jackie never returned my call after i took my car to get repaired it broke down three more times, your company also didnt do what i requested, i asked for a complete diagnostic on my entire electrical system the time i took it in, they couldn't tell me about the alternator, the starter and other thing, it would cost me over a $1000 in labor and my problem is still not resolved, I would never bring my car back to you I'm even considering contacting an attorney to see if i have grounds for a fraud case. More

Went to Mark Christopher in Ontario for an oil change and tire rotation. Tires were not rotated. tire rotation. Tires were not rotated. More

Most of the service reps behave as if there being bothered by our explanations of what is wrong with our vehicle. My vehicle was returned without resolving some of the problems for which the vehicle bothered by our explanations of what is wrong with our vehicle. My vehicle was returned without resolving some of the problems for which the vehicle was brought in for. More