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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,249 Reviews
Call Service Center (909) 906-6156

6,249 Reviews of Mark Christopher Auto Center - Service Center

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November 20, 2021

They were very friendly and organize staff. The staff was very knowledgeable about my “ Safety recalls“ More

by Vet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric in the service department!
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Nov 23, 2021 -

Mark Christopher Auto Center responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 20, 2021

Good service from service department, but frustrating experience with Enterprise Car Rental for the loaner. More

by Atcy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nubo
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Nov 23, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 20, 2021

My truck was ready at the time that was estimated. Jackie was awesome as per usual More

by b_spradling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
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Nov 23, 2021 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 19, 2021

Good job. Took a little longer than expected but good overall. I would go back More

by JASON.SGRIGNOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
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Nov 23, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 19, 2021

Erik made everything extremely easy and fast. Service was great. The wait was not long. More

by BCGIRLIE2605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Report | Print
Nov 23, 2021 -

Mark Christopher Auto Center responded

Hi, thank you so much for the positive review! If you have any further needs or questions, please give us a call. We're always happy to help! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 19, 2021

Service technicians very unprofessional if you ask me because they are trained to do Mickey Mouse jobs on transmissions More

by LONESTAR8869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Nov 23, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 19, 2021

Took 5.5 hours to get a oil change when dropped off at 8:20am. They open at 8am. More

by Hautvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Nov 23, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 19, 2021

Great customer service. Always keeping you updated with your vehicle. Best place for your car repairs. More

by Maria Olvera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Report | Print
Nov 22, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 18, 2021

The team was great! Quick and easy service, very helpful representatives and my car works great now! Thanks! More

by Artie065
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Report | Print
Nov 22, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 18, 2021

I went in for a vehicle inspection and to program a key. When my car was ready they told me they couldn’t program the key BUT they still had to charge me for “trying” and the inspection was good except my c More

by Joshy08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie Klosky
Report | Print
Nov 19, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact 909-975-3932 at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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