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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,249 Reviews

6,249 Reviews of Mark Christopher Auto Center - Service Center

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November 14, 2021

Service provided in a timely manner based on my schedule service attendant worked with me More

by life226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 16, 2021 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 14, 2021

Alway accommodates the customer,clean waiting rooms and friendly staff. Julie Escobar and the service department are always willing to assist you. More

by Brenda.parkskelly@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Escobar
Nov 16, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this review. We are pleased to hear that Julie was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 14, 2021

Customer service was great. Waiting lounge was great with vending machine that had sandwiches and free coffee/hot chocolate. Only complain is that an appointment was useless since you still have to wait over More

by Ivan_rodriguez909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 16, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 14, 2021

We made an appointment for service and was not disappointed. Thank you for the oil change and other work that was needed. I would give it a 5 but we really needed a courtesy car sine it took a fe More

by SANTIDIVES
Recommend Dealer
Yes
Employees Worked With
Jackie
Nov 16, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 13, 2021

Thanks you to Juan f my visit was great and fast he answered all questions More

by GJOHN8575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan F , Matt Torres
Nov 16, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 12, 2021

I had an appointment and they didn’t even provide me with a service advisor until 35mins after my appointment time, and Two other cars were served before me because I got out my car. Should be more organized More

by Stephmichelle2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No clue you can contact me and I’ll go through paperwork for names
Nov 16, 2021 -

Mark Christopher Auto Center responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 12, 2021

Service rep. Cesar was very friendly and professional. On another note, basic vehicle service took several hours. More

by Aaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Nov 16, 2021 -

Mark Christopher Auto Center responded

Hi, thank you so much for the positive review! If you have any further needs or questions, please give us a call. We're always happy to help! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 12, 2021

Very friendly and professional staff who took care of my service needs. Offered help and even advice me of other recall work needed More

by RThomas
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar , Matt Torres
Nov 16, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us.We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 12, 2021

Car was done earlier than promised. Car was detailed to perfection. It looked brand new again. Respectful and kind service people. They treat you like family. More

by KELZBENZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rigo, Matt Torres
Nov 16, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 12, 2021

The service was great. My car was done when they said it would be done. More

by chip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Nov 16, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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