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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,200 Reviews

6,200 Reviews of Mark Christopher Auto Center - Service Center

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October 30, 2021

Dealer did not do all requested service. Came for oil change and tire rotation, which includes all fluids check and tire pressure check. Appears oil change was done, tire rotation was not done as tire ma More

by rob.white1510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
Nov 17, 2021 -

Mark Christopher Auto Center responded

Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.

October 30, 2021

Always a great experience. Service advisors are great. My car is always done before it was promised. Staff is friendly and helpful More

by mac1035
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan F. - 5 stars easily , Matt Torres
Nov 02, 2021 -

Mark Christopher Auto Center responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 30, 2021

Great work and communication by the service department and I got my car same day More

by BOOMER.ALYSHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 02, 2021 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2021

Thank you Eric In service for troubleshooting my vehicle. Thank you Jeff for your help! Will be back More

by fakhouri00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 30, 2021

We have had a very good experience with this dealership. We have purchased cars here and follow-up service. More

by donna_michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie, Matt Torres
Nov 02, 2021 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 29, 2021

Took my vehicle in for a routine oil change and tire rotation on Monday, October 25th. I had an appointment at 11:30 am. My vehicle was not checked in until 12:15 pm. My service work was not c More

by KRISTA.GAYLE.DEWITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Nov 09, 2021 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 29, 2021

Not happy with service writer he was rude and they had the wrong car on file More

by Kg6fen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario Gomez
Nov 16, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 29, 2021

My service advisor Jackie was helpful, attentive, and did a good job communicating with me throughout the service process. More

by amyrojas0703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Nov 02, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 29, 2021

Great customer service. Took my car in to have the battery checked out because I was having trouble starting my car. they tested the battery and had a new one installed and I was on my way. More

by SILVABRANDON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Nov 02, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 29, 2021

I had an appointment scheduled for an oil change. I was disappointed that I waited 4hrs for service More

by Anguiano97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service name not listed
Nov 02, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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