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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,247 Reviews
Call Service Center (909) 906-6156

6,247 Reviews of Mark Christopher Auto Center - Service Center

Sort by
October 30, 2021

Great work and communication by the service department and I got my car same day More

by BOOMER.ALYSHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Nov 02, 2021 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2021

Always a great experience. Service advisors are great. My car is always done before it was promised. Staff is friendly and helpful More

by mac1035
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan F. - 5 stars easily , Matt Torres
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Nov 02, 2021 -

Mark Christopher Auto Center responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 29, 2021

I wish I could give more than 5 stars. Julie's customer service was excellent. More

by Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar (5 Stars)
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Nov 02, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 29, 2021

Not happy with service writer he was rude and they had the wrong car on file More

by Kg6fen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario Gomez
Report | Print
Nov 16, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 29, 2021

Fast, Clean, polite, nice waiting room.and charges are within reason. With a guarntee... Best place to buy and receive good service for your car. More

by C1nokomis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monobo in service debt., Gerald Waters
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Nov 02, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 29, 2021

I had an appointment scheduled for an oil change. I was disappointed that I waited 4hrs for service More

by Anguiano97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service name not listed
Report | Print
Nov 02, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 29, 2021

My service advisor Jackie was helpful, attentive, and did a good job communicating with me throughout the service process. More

by amyrojas0703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
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Nov 02, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 29, 2021

Took my vehicle in for a routine oil change and tire rotation on Monday, October 25th. I had an appointment at 11:30 am. My vehicle was not checked in until 12:15 pm. My service work was not c More

by KRISTA.GAYLE.DEWITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Report | Print
Nov 09, 2021 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 29, 2021

Great customer service. Took my car in to have the battery checked out because I was having trouble starting my car. they tested the battery and had a new one installed and I was on my way. More

by SILVABRANDON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
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Nov 02, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 29, 2021

The Mark Christopher Auto Center Service team always provides exceptional service from beginning to end. More

by GMC Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Klosky, Matt Torres
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Nov 02, 2021 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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