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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,198 Reviews

6,198 Reviews of Mark Christopher Auto Center - Service Center

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October 15, 2021

Awesome service my service guy was nice and efficient. I always have a great experience at Mark Christopher. More

by AMYBELL1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 18, 2021 -

Mark Christopher Auto Center responded

Amy, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 15, 2021

They have all been very nice and helpful .I got my truck here and will always come back. The service and work here has been the best. More

by DELNH
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, Matt Torres
Oct 18, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 14, 2021

Mark Christopher was quick to take care of my car repairs so professional! Thank you! More

by HeatherS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie
Oct 15, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 13, 2021

Made an appointment and still had to wait 2 hours for a blowout tire investigation to be completed because my tire belt broke away from the tread all the way around the tire & was told there was a punctur More

by Pjdorris65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie
Oct 14, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 13, 2021

Julie was so helpful for a last minute car service with no appt, she literally updated me every few hrs about how many vehicles were in front of me, so I could have a realistic feel of when my vehicle woul More

by Cali4nia62186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Oct 15, 2021 -

Mark Christopher Auto Center responded

Thank you for writing about your visit with us! I am happy to hear that Julie was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 13, 2021

Quick service and good customer service. I would come back and service my car again More

by 28YEARSALMOST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 12, 2021

Mrs Escobar was a pleasure to work with.!Courteous,Friendly and Knowledgeable! Came in and let Me know progress and when done in person. More

by ppaulinep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mrs.Escobar
Oct 14, 2021 -

Mark Christopher Auto Center responded

Hi, and thank you for this great review! We're happy to hear that Mrs Escobar took care of you! They are a great asset and we appreciate all that they do. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 12, 2021

The waiting on hold to schedule an appointment, the long lines at service and lack of new vehicles are all concerning. However, Juan and Tay and all the other people in the service department are great. More

by GREENWILMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan and Ray
Oct 14, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 11, 2021

Service on time and price was lower than estimated. Serve person was pleasant and contacted me as soon as work was completed More

by JERRYASTOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nubo
Oct 13, 2021 -

Mark Christopher Auto Center responded

Thank you for the positive review, Jerry and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 11, 2021

Service was good. I felt a bit rushed. There was confusion about work to be done because the service tech entered the wrong vin #. But it was solved. More

by mrmtglass
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
A lady
Oct 13, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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