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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,198 Reviews

6,198 Reviews of Mark Christopher Auto Center - Service Center

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October 09, 2021

Had a 7 AM appointment for first service on my corvette and replacing a bushing on the removable hardtop. It took until closing time, 5:00 PM to get my car back. I was disappointed to find out a recall i More

by Macerda.apple
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julia (don’t have her last name)
Oct 11, 2021 -

Mark Christopher Auto Center responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 09, 2021

Thank you Mark Christopher, I’ve been coming to this dealership for 7-yrs. nothing has changed - the service is still excellent. New people still great service. customer for as long as I have my veh More

by Clownin_u2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Oct 11, 2021 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 09, 2021

Unorganized, no accountability. On the day I was there it appeared busy but that is no excuse for the lack of professionalism I witnessed. Paperwork was all fabricated. More

by Jim H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Writers, Matt Torres
Oct 12, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 09, 2021

It was an excellent experience, Mr. Ray Peters was courteous, efficient and respectful. Thank you. More

by moyajohnny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Mark Christopher Auto Center responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 09, 2021

Mark Christopher is always good and honest and I would recommend them to anyone who is looking for good reliable service More

by Jfreeman26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 11, 2021 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 09, 2021

I received excellent service!! Once I dropped off my vehicle it was taken care of in the best way! Eric spent a large amount of time in contacting my warranty company to ensure the repairs could be done More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric - Service Department, Matt Torres
Oct 11, 2021 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 08, 2021

Ray in service was great to set up my appointment.. check out was done quickly. More

by MARDIRAE49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 08, 2021 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 08, 2021

Great customer service. Quick and attentive. Easy check out with the last layer of CS being there and welcoming as well. More

by BGKCFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Oct 11, 2021 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 08, 2021

Though there were delays in getting our vehicle completed, the work necessary to replace an engine was done well and thorough. More

by vanlynnm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Oct 11, 2021 -

Mark Christopher Auto Center responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 08, 2021

Always happy with the quality of work I get here! Thanks to my techs for keeping my Tahoe running smooth! Even after 10 years! More

by KBGUERRA76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 11, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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