Mark Christopher Auto Center - Service Center
Ontario, CA
6,197 Reviews of Mark Christopher Auto Center - Service Center
I am always able to get in right away when I need any type of service. If there is an issue, I am always contacted and the costs are broken down for me before I have to make a decision. type of service. If there is an issue, I am always contacted and the costs are broken down for me before I have to make a decision. More
I had no appointment however check in was quick and courteous. Oil change and tire rotation was quickly completed and I was on my way! courteous. Oil change and tire rotation was quickly completed and I was on my way! More
I showed up for an appointment for an oil change. The service advisor took my info and directed me to the waiting room. After 2 hours, I went to check on status. The paperwork had the wrong number for m service advisor took my info and directed me to the waiting room. After 2 hours, I went to check on status. The paperwork had the wrong number for me (I had specifically updated it with the advisor) and it was marked that I was a walk up (I had given my appt info to the advisor). Couldn’t find the advisor so I left a message on her vm. Never got a call back. After another hour (3 now) I went back to find her dealing with another upset customer. A different advisor looked in to my vehicle and told me that it had been done for a while but there was another item recommended. I was told that they “would try to get it done in an hour” after having waited 3 hours already. When the car was completed, there was no “thank you” or “sorry”, just “head to the cashier” More
Service team seems overwhelmed,did not provide updates Service team seems overwhelmed, did not provide updates or deliver on promise of completing repairs within estimated date, and gave misleading info a Service team seems overwhelmed, did not provide updates or deliver on promise of completing repairs within estimated date, and gave misleading info about extended warranty. More