Back

Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,200 Reviews

6,200 Reviews of Mark Christopher Auto Center - Service Center

Sort by
September 17, 2021

Wait time is extremely long. Customer service people tell you misinformation regarding your vehicle. They tried to charge me money even though I was covered through my extended warranty. They held onto my ve More

by Sjourney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo , Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

It’s a GM service center, does anyone actually like going lol. Appreciate the work, thanks for fixing my car, but irritating it broke down in the first place. More

by frank.barilone.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2021

As always your staff are very good. deliver a professional and efficient service. Thank you for a job well done. More

by Maria V Sale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario gomez
Sep 16, 2021 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2021

She is one of the nicest person to talk too and is really helpful. Great customer service More

by garciajoaquin24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 16, 2021

Friendly service, clean grounds and waiting area. Good selection of snacks and drinks. Wait time for oil change of 2 hours seemed a bit long, need to hire more service techs when possible More

by CHIEFJ249
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Sep 17, 2021 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2021

This service department is pretty bad. They take forever to complete tasks even with an appointment. They can’t figure out the problem the first time and they don’t leave your car in the condition it was be More

by awesomejustin12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2021

The service department was impossible to reach by telephone. The vehicle was ready the next day but after driving it was clear the problem still existed. It was NOT fixed. What a waste of time. :( More

by DSANDIE2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julie
Sep 17, 2021 -

Mark Christopher Auto Center responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2021

I called they had the part I get there they're out of the park they have to order it I lost half a day work More

by BIGJOHNSUR13.BJ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Avo
Sep 17, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 16, 2021

I spoke to Juan, he was happy to assist me with my Cadillac problem instantly. Good service. 👍🏻😊 More

by GRANDMAFLETCHER1@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 16, 2021

Ray is by far the reason why I’m going to continue to bring my vehicle to this dealership because he was patient, understanding, but extremely helpful in giving me the information I needed to resolve my More

by shiveriii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

...
311
...