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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,243 Reviews

6,243 Reviews of Mark Christopher Auto Center - Service Center

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September 22, 2021

Excellent service & all representatives are excellent & very courtesy. Dario is the best! Looking forward to full service, when our cars can be washed! More

by LEYVABEAR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Sep 23, 2021 -

Mark Christopher Auto Center responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2021

Very quick and efficient, always left pleased with the car they give my car, thank you. More

by Floresnataly72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Polocarpi
Sep 23, 2021 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2021

Working with Ray is awesome. He kept me up to date and ensured my truck was ready for pick up tje next day! More

by MOOREWJ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Sep 23, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2021

The service techs at this dealership do not know what they’re doing. The service advisors don’t care whether you leave satisfied or not if your vehicle is fixed or not you’re just a number and a problem More

by A2girlsmommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie, Matt Torres
Sep 23, 2021 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2021

A bit expensive but I appreciated Jackie’s communication. She kept in touch every step of the way. When I arrived at 4:59 pm (ugh…traffic) to pick up my car, I interacted with several of the staff members th More

by LYNN.SEDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie in Service.
Sep 23, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2021

I like Mark Christopher, I have purchased from them for the last 30 years and love the ways that they have all ways take in care of may needs on the service department, they are great. Thanks. More

by JOSE61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Sep 23, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 22, 2021

Workers were very informative, waiting time was what was told to us, waiting room was very comfortable. More

by Kingdoug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naubu
Sep 23, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2021

My 2010 hybrid Tahoe took 2 weeks to get a vac hose repaired. After discussing the problem and timing I understand the reason for the long outage due to obtaining the hose. The dealer should have offer More

by maxjames200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 23, 2021 -

Mark Christopher Auto Center responded

Max, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2021

Like the quickness in the manner you handled my problem. Service advisor was very courteous and very thorough More

by VISION3D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 23, 2021 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 21, 2021

Excellent service!! Was informed and updated on my vehicle's service needs. Mr. Peter provided honest and professional service. More

by SLHARRIS6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 23, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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