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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,344 Reviews

6,344 Reviews of Mark Christopher Auto Center - Service Center

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October 10, 2021

Made a appointment for 1st oil change and tire rotation was in and out in 1 hr More

by LUCKYRED7777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 10, 2021

The staff was very nice And the repairs fixing my car was fast I didn’t have to wait and very satisfied with the work that was done on the car More

by RENE6456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 11, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 10, 2021

Excellent service and great employees. Everyone has great people skills. Courteous, friendly and professional. Always a pleasure to deal with Mark Christopher's. More

by Jnpvalona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Oct 11, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 10, 2021

Barely started going to this dealership and they have exceeded my expectations from the start! Great job to the whole team! More

by Carlos G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino
Oct 12, 2021 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 09, 2021

Had a 7 AM appointment for first service on my corvette and replacing a bushing on the removable hardtop. It took until closing time, 5:00 PM to get my car back. I was disappointed to find out a recall i More

by Macerda.apple
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julia (don’t have her last name)
Oct 11, 2021 -

Mark Christopher Auto Center responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 09, 2021

Made appointment 2 days before drop off/ they Didn’t call after 4 hrs as promised and didn’t touch the car after 8 hours when I show up at dealer. I had to make another appointment for 4 days later. No loane More

by MIKEDASHTI2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric
Oct 12, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 09, 2021

The level of cooperation, communication, professionalism, and overall customer service at MC is the best. More

by LHCETINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Oct 11, 2021 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

Oct 11, 2021 -

LHCETINA responded

My wife and I commend MK Chev for its excellent customer service. Thanks to the dedicates work of your entire team, specifically that of Avo Injian hence forth our car will be serviced at your shop. All the best.

October 09, 2021

Unorganized, no accountability. On the day I was there it appeared busy but that is no excuse for the lack of professionalism I witnessed. Paperwork was all fabricated. More

by Jim H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Writers, Matt Torres
Oct 12, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 09, 2021

I received excellent service!! Once I dropped off my vehicle it was taken care of in the best way! Eric spent a large amount of time in contacting my warranty company to ensure the repairs could be done More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric - Service Department, Matt Torres
Oct 11, 2021 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 09, 2021

Mark Christopher is always good and honest and I would recommend them to anyone who is looking for good reliable service More

by Jfreeman26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 11, 2021 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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