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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,293 Reviews

6,293 Reviews of Mark Christopher Auto Center - Service Center

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September 24, 2021

very orderly , polite and helpful,I would like the old very orderly , polite and helpful, I would like the old policy of washing my vehicle More

by arturo.chayra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Sep 24, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 24, 2021

I BROUGHT MY ATS IN BECAUSE OVER FLOW HAD A SMALL CRACK AND WAS LEAKING. I WAS TOLD MY RADIATOR WAS ALSO LEAKING FROM A SEAM AT A 1900.00 DOLLAR REPLACEMENT. I DECLINED ONLY TO FIND OUT THERE IS NO LEAK IN More

by Joefullen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Female whom was very good
Sep 24, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 24, 2021

Very helpful and wonderful customer service! Outstanding service on my vehicle and will be back for all my services! More

by joseph_williams2009m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 24, 2021 -

joseph_williams2009m responded

Wonderful service, great customer service!!

September 24, 2021

Brought my 2020 Chevy 2500 in for an oil change and tire rotation. Scheduled it with my guy Avo Inijan Totally professional and knows the business More

by KRAJEWSKI8088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Inijan
Sep 24, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 24, 2021

You charged the maintenance insurance quite a bit for your service and my check engine light came on a week later More

by mercadoandsonpc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 24, 2021 -

Mark Christopher Auto Center responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 23, 2021

For how busy the service department they got me in and out in a timely manner More

by gildajean2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young girl at payment counter was very friendly, Matt Torres
Sep 24, 2021 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 23, 2021

I like the respect I receive from Mr. Ray Peters. The mechanics get the job done the first time around and usually always the same day. More

by LADYJ760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Sep 24, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 23, 2021

Very polite and coureous, but customer service seems fake. You don't feel valued. Car sat for an extra day without being serviced. Communication is very limited. I expect more from a Cadallac dealer. More

by Sylvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu , forgot other persons name
Sep 23, 2021 -

Sylvia responded

Verified.

September 23, 2021

Exelent, good service and very hospitable environment, parts counter is full of items and parts can be ordered an obtained promptly More

by JGOZMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 24, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 23, 2021

Horrible service! Will go to another dealership in the future that actually cares about customer service More

by BKIM27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie Escobar
Sep 23, 2021 -

Mark Christopher Auto Center responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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