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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,199 Reviews

6,199 Reviews of Mark Christopher Auto Center - Service Center

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September 07, 2021

I had an appt. for tues am. It was not looked at until Wednesday and then it was kept until late Friday. Service technician said they would give a 10 percent veteran discount but only approx 5 percent w More

by How236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Silva
Sep 08, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 06, 2021

Although I encounter a line for the service, I spent 1 hr and 40 mins from start to finish. The waiting area had plenty of space and very clean too. More

by Feetpink
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Sep 08, 2021 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 06, 2021

Had an appointment for an oil change and took 3 hours to be done Never got my part ordered took 2 months and I couldn’t wait any more, canceled More

by CHRISTINELE1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember who it was
Sep 07, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service, Christine. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 05, 2021

Nice but this was the first time that nobody Meet me at my vehicle. And I didn’t like that he texted me and told me what was wrong with my vehicle instead of calling me I found it very difficult to get a h More

by NIBOR77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mini
Sep 07, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 05, 2021

Nobu in the service department is always great. We have been servicing our personal vehicles with Mark Christopher for over 10 years. Service department always takes good care of us! More

by KENDRAALEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu service department
Sep 08, 2021 -

Mark Christopher Auto Center responded

Hi Kendra and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Nobu is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 05, 2021

Pretty good service but except one time I went in and I was forced to pay for an oil change I did not ask for. I also had to argue that uneven wear on brake pads on a truck that’s 1 month old is not normal More

by emar_32995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Sep 08, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 05, 2021

I’m extremely disappointed in the Service Department. They are short staffed, and the representatives that are working have extremely bad customer service, They didn’t have time to answer my questions an More

by BBBNUNEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It was a female
Sep 07, 2021 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 05, 2021

The service was good. Only thing that sucked is that my wife’s prescription sunglasses came up missing after the visit. They were over 300$ prescription glasses… More

by RAYDURRZ_1
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t remember the name
Sep 07, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 09, 2021 -

RAYDURRZ_1 responded

I tried calling you. I left u a voice mail with my phone number and i still haven’t received a call back. 9096099526 MARCOS ESPINOZA

September 05, 2021

When its time for my 2017 Silverado oil change i love to take it to mark Christopher because they always treat me right the people at mark Christopher's rock friendly service More

by nlevario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie escobar
Sep 08, 2021 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2021

Our service representative Avo was great In getting our car service and running even after a check engine light came on on the way home from picking it up. More

by YOLLY2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Sep 05, 2021 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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