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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,248 Reviews

6,248 Reviews of Mark Christopher Auto Center - Service Center

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August 25, 2021

This place is a joke, all they worry about is taking your money. I do not recommend this place I bought a brand new truck and I've had so many problems with this truck. More

by valentin.tapia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Frank Villalobos, Matt Torres
Aug 31, 2021 -

Mark Christopher Auto Center responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 25, 2021

Great service as usual- I brought my car early- I had an appointment. Jackie did an awesome job. I will continue to do business with Mark Christopher. More

by CAMIE54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie in service
Aug 26, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 25, 2021

Good customer service experience Very friendly people Good customer service experience Very friendly people and great knowledgeable techs very happy. Every time i take my truck in for service i get it More

by MROD1517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric and jackie , Matt Torres
Aug 26, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 25, 2021

had a schedule appointment time they took me in right away did the work they were supposed to i hope and were done in less than two hours More

by urbud4lif
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
do not remember her name
Aug 26, 2021 -

Mark Christopher Auto Center responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 25, 2021

My service was completed in a quick and timely manner. My only complaint was the cost-I thought it was quite high for a key fob. I understand that the employees do not set prices so my review does not re More

by Jan.Paino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan, Matt Torres
Aug 26, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 24, 2021

My car drivers like it’s brand new again ,thank you so much for everything…I will be back And I’m very grateful for the work that was done on my car.. More

by Shermainejohnson249
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 25, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 24, 2021

Ray Peters has always taken care of me from my purchase of my vehicle! Customer service is the best! Helps me feel good about the work getting done! More

by knbled
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Aug 25, 2021 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 24, 2021

Close to home, clean, a little busy but efficient. Person checking me in was very courteous and professional. I will definitely continue to service my vehicle here. More

by CRSPADES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Aug 25, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 23, 2021

My Silverado has only 7500 miles on it when I got warnings of my emissions system needing service and that I only had 160 miles before the engine started to shut down to slower speeds. This was on Th More

by Art Organista
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray last name unknown
Aug 25, 2021 -

Mark Christopher Auto Center responded

Thank you for writing about your visit with us! I am happy to hear that Ray was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 23, 2021

Everyone was really nice. Because of COVID I went to the wrong entrance for service. A really nice employee guided me to the correct entrance. Juan Fletes came out an greeted me an was very nice making the More

by ernestofigueroa30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Aug 25, 2021 -

Mark Christopher Auto Center responded

We really appreciate your feedback, Ernesto. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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