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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,268 Reviews

6,268 Reviews of Mark Christopher Auto Center - Service Center

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August 14, 2021

Excellent very professional and helpful jackie kept me informed and updated throughout the entire time . I am very happy with the work done . But jackie went the extra mile More

by Mrfl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie was wonderful kept me updated and informed and was very helpful
Aug 18, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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August 14, 2021

Never called that they couldn’t find car after dropped off. Kept car over a mnth Bad communication No updates had to call to get any info Didnt get rental till the last wk More

by SWHITE_2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Aug 16, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 14, 2021

Took 3 trips to get my sunglass compartment fixed. 1. to show up to be told, “sorry need to order parts.” 2. Show up a week later and still no parts. 3. A month later wait almost 3 hours but it got fixed. P More

by viking9343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Peters
Aug 16, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 14, 2021

Jackie was awesome she was always letting me know wat was going on she always got back to me she will be the only person I will deal with More

by alexrodriguez621
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Aug 18, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

More
August 14, 2021

I was quoted 1.5 hour wait but only waited 30 min. I only had to get wheel locks installed and thought 1.5 hours was absurd. Thanks for quick service. More

by MUNOZGOMEZ5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando
Aug 18, 2021 -

Mark Christopher Auto Center responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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August 13, 2021

Excellent customer service honest and courteous!service team is excellent and getting you in and courteous at calling you with updates!! Julie in the service department is beyond excellent at her customer More

by Drivingforcekids85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie service department
Aug 18, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 13, 2021

Overall, everyone is very courteous,Especially, Joe Overall, everyone is very courteous, Especially, Joe Gonzalez. He is a very patient, professional & understanding person. He will always be my “to More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu is very professional and very courteous
Aug 18, 2021 -

Mark Christopher Auto Center responded

What an enjoyable review to read! It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling satisfied. Don’t hesitate to call or message us should you have any questions. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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August 13, 2021

Thank you for fixing my truck! I would have given 5 stars, but you guys returned my freshly washed truck to me, completely dirty! Unacceptable. More

by machads
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Escobar, Matt Torres
Aug 18, 2021 -

Mark Christopher Auto Center responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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August 13, 2021

Professional, efficient, great communication and very good and friendly service, parts and service department could work better to coordinate orders for accessories to be installed More

by NORBERT62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Aug 18, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 13, 2021

Nice people and good service. Did my service in the timely manner and the facility is very nice and accommodating. I would surely recommend them to my friends and family. More

by VOYTEKM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 18, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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