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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,254 Reviews

6,254 Reviews of Mark Christopher Auto Center - Service Center

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July 15, 2021

Service was slow for what you had to do. The quote unquote detail job was a joke, we had it redone. You should pay back AAA that portion of the money for such a poor job. Two wining harnesses where le More

by Bharper69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 22, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 15, 2021

It was my first time there and the woman who registered me was super nice. Then I had to go to service and he was super nice as well. More

by jnaomibravo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose in parts and Nicole in service
Jul 20, 2021 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 15, 2021

I had very good service. The service was completed in a short time than was originally stated .I will be going back when I need more service. More

by HARLEYJONES
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Jul 20, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 15, 2021

Avo Injian is great. Very professional. He reviewed my service needs and provided input on the service that was required. He kept me updated through out the day. More

by KRAJEWSKI8088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Jul 20, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 14, 2021

Service department has severely declined over last 3 years. Time to find another dealership. Dismissive, no help, no followup, rude to my wife and condensending More

by Drjdashby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario
Jul 20, 2021 -

Mark Christopher Auto Center responded

We are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 14, 2021

I’ve worked with Juan for several years on our Amrep fleet of parts trucks. He’s a great with communicating his updates and is very thorough. We own a Denali now and without hesitation Mark Christopher More

by Arodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fleitas, Matt Torres
Jul 19, 2021 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 14, 2021

Its a hit or miss when you take your vehicle here for service. The advisor that took my car was being an xxx hole. I honestly hate taking my vehicle here. More

by CRISTINACORTEZ92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 20, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 14, 2021

Disappointing GMC experience. Appointment was made for 9 am to complete oil change and AC service checkup. I waited at dealership . Advisor Ray P. did not update me and did not complete job until 5 pm. C More

by GMC Acadia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Peters
Jul 20, 2021 -

Mark Christopher Auto Center responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 14, 2021

Friendly staff. Took car in for recall . When I got home the dome light doesn’t work when you open the door. Please fix it More

by gt4jan44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Peters
Jul 15, 2021 -

gt4jan44 responded

Help

July 13, 2021

Avo at service was great. Will definitely bring my vehicle back and recommend him to my friends and family. Dealership is always clean as well More

by Katrdzhyan084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo, Injian
Jul 16, 2021 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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