Back

Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,254 Reviews

6,254 Reviews of Mark Christopher Auto Center - Service Center

Sort by
July 13, 2021

Im pleased that my truck was fixed. Ill be back if it needs service again. There was a little confusion on my name but it was corrected. I understood though. More

by ralphlovs69chev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Jul 16, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 13, 2021

My customer service rep was not helpful at all with attitude. Never got phone calls about updates on the truck I had to call to see what was going on for updates. Truck didn’t get fully seen for what I More

by Delatorre.salvador
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unfortunately Darlo or Carlo was my rep, Matt Torres
Jul 13, 2021 -

Delatorre.salvador responded

Maybe some in house training is required

July 13, 2021

Julie my service advisor was excellent and informed me every day. She is an excellent supervisor the only reason I come back to Mark Christopher instead of going to MK Smith right around the corner More

by william_mcclister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Rodriguez
Jul 16, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 12, 2021

Service was incomplete, extremely dissatisfied, primary reason for service is breaks not working properly, customer service agent was reluctant to help, please call me, thanks More

by JOSE59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Jul 20, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 12, 2021

The sales person was very nice and kept me updated regularly. The sales representative handled my service with patients because we were dealing with a corporate authorization needed. More

by Michael.negrette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
It was a woman in the service Department.
Jul 12, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 11, 2021

I brought my vehicle in for a recall. I was told that it would take 4 hours to complete. I was called less than an hour later telling me my vehicle was ready. My vehicle seamed to be untouched when I picked More

by BODOLL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 20, 2021 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 11, 2021

Always very cooperative and wanting to fulfill your needs. Nobu available whenever needed and ready to take care of all questions and all needs anytime. More

by TADDIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jul 12, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 11, 2021

Calling me about other services needed for my approval. Friendly people and helpful. The convenience to drop off vehicle in the evening after service is closed. More

by ROSIE_SERRATORR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Jul 12, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2021

This was my first time bringing in my GMC Yukon and I had a nice experience with everyone I spoke with. The service writers were helpful and I went to parts also and. They were very helpful. More

by Leighannejones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie ??
Jul 12, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2021

Erik the service writer was very helpful with providing the insurance people and myself the information necessary to get my windshield replaced from rock damage. Erik also made sure the installer would be More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik , Matt Torres
Jul 12, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Jerry! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

...
349
...