Back

Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,255 Reviews

6,255 Reviews of Mark Christopher Auto Center - Service Center

Sort by
July 10, 2021

Erik the service writer was very helpful with providing the insurance people and myself the information necessary to get my windshield replaced from rock damage. Erik also made sure the installer would be More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik , Matt Torres
Jul 12, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Jerry! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2021

I had an appointment for an oil change & upon arrival I could see how busy they were what should’ve taken 2 to 3 hours ended up being an all day appointment. I voice my frustration with Eric the service ma More

by khenderson5@verizon.net
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik
Jul 12, 2021 -

Mark Christopher Auto Center responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Mark Christopher Auto Center. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 09, 2021

They were very efficient and went about the job in a professional way, I called one day and they got me in the next day,Juan was very helpful. More

by webackhoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Jul 12, 2021 -

Mark Christopher Auto Center responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2021

Thanks for a service very good personal 👍every baddies was wonderful they told me about 2 or 3 hours they did about 2.5 thanks again have a wonderful day 😀 More

by SBLS08
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Jul 12, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2021

I LOVE TAKING MY VEHICLES TO JUAN FLETES AT MARK CHRISTOPHER. NOTHING BUT THE BEST SERVICE. HE DID A OIL CHANGE✔ CHANGE MY ENGINE AIR FILTER✔ REPLACE A BAD BULB✔. THANK YOU JUAN FLETES 💯. MARK CHRI More

by PACHECO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JUAN FLETES
Jul 12, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2021

The service was ok. The service writer did not even explain what they did to my truck just got my receipt from the cashier and was told to wait for my truck and keys. Pretty upset the truck is new and More

by RA23LPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 12, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2021

The dealership process was orderly and the staff were patient and friendly. I was happy that they honorored my dealership and chevy service coupons that were helpful. More

by superkene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Jul 12, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2021

Arriving I was told by employee to wait for oil change to be completed in the waiting area . 5 hrs later, I had to contact employee and he tells me "oh, I didn't know you were going to wait" After, I had to More

by NORMANGONZALEZ73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 12, 2021 -

Mark Christopher Auto Center responded

Norman, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 08, 2021

Didn’t install the airbag recall all the way in sticks out in the back and the dash is cracking more because of the airbag More

by Joaquin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik
Jul 12, 2021 -

Mark Christopher Auto Center responded

Joaquain, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 08, 2021

Ray always makes it a seemless process, even this time without an appointment, even though they were clearly busy, wasn't a crazy wait to get everything done while I waited More

by Cali4nia62186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Jul 12, 2021 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

...
350
...