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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,199 Reviews
Call Service Center (909) 906-6156

6,199 Reviews of Mark Christopher Auto Center - Service Center

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June 29, 2021

After making an appointment repair. Five days to fix got my pick up dirty and a few scratches not satisfied. And will not be recommending anybody to visit this dealer. More

by Ethan.s0607.es
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 29, 2021

Super attentive! Nabu and Dino and Jeff went out of their way to help in every way More

by kevin.webb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabu, Dino
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Jun 30, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 28, 2021

Excellent service, very prompt and great attention to detail. Will be back for sure. More

by NAILSON80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jun 28, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 28, 2021

It seems to need more cammunication with there customers, it helps to know your vehicles status and it took me sometime to get ahold of the person who was assigned to my car More

by Messina.craig70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jun 28, 2021 -

Mark Christopher Auto Center responded

Messina, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 27, 2021

Great Service, I will always do business with you guys. More

by Geosardon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Report | Print
Jun 28, 2021 -

Mark Christopher Auto Center responded

Hi and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 27, 2021

Jacky and the mechanics took great care of us and our Spark! More

by Jazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacky
Report | Print
Jun 28, 2021 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 27, 2021

it was my first visit there and it was all good. More

by lady5d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jun 28, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 27, 2021

Very good service and professional Very polite and professional Very happy with the job done. More

by rmvaz05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jun 28, 2021 -

Mark Christopher Auto Center responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 27, 2021

Helped me out with a issue covered under my warranty when other stores turned me away because they were “busy” not only did they welcome me but they fixed it had part in hand and I wasn’t there more than a f More

by pmyers8585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jun 28, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 26, 2021

Just bought a new car on Friday 6/18 and the check engine light came on Tuesday. Took it in and I had to leave it for a day with no loaner or shuttle to take me home or pick me up. Julie did explain because More

by MEGBER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Julie
Report | Print
Jun 28, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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