Mark Christopher Auto Center - Service Center

Probably the worst service out of any business I’ve ever been to ever in my entire life. The communication was horrible because the service advisor had no idea how to explain what was wrong with my vehicle been to ever in my entire life. The communication was horrible because the service advisor had no idea how to explain what was wrong with my vehicle to me. There was no estimation for a completion date. there was no estimation for a part that was ordered arriving. The service advisor to this day could never explain to me what part was needed his exact words were some sort of fuel something. After five days of being stranded with no vehicle I begged for a loaner vehicle or a rental car and another service advisor chimed in to sarcastically tell me there’s no such thing as rental cars on all of planet earth When the part finally arrived at the dealership the service advisor called me to tell me the part had arrived however the technician had not shown up for work in two days. How is the staffing of your business my problem? If you’re understaffed I suggest you hire more people or simply don’t take on any new customers that you can adequately take care of. More

Great service and friendly people in all departments prompt and knowledgeable in all aspects of service. Great with customers family friendly and would recommend this dealership to friends and family. prompt and knowledgeable in all aspects of service. Great with customers family friendly and would recommend this dealership to friends and family. More

Julie from the dealership rocks! She always takes care of me and is quick with the turn around. Always has my car done in a few days me and is quick with the turn around. Always has my car done in a few days More

Erik was great. He was fast in getting back to us and even helped getting the approval from our warranty company. Strongly recommend your service department to others. Thanks. even helped getting the approval from our warranty company. Strongly recommend your service department to others. Thanks. More

My order was handled perfectly when resolving that current in stock inventory wouldn’t fit my truck, corrected with a specific order my truck bed current in stock inventory wouldn’t fit my truck, corrected with a specific order my truck bed More

Great job and great communication.. Cadillac Escalade feels like new. Would highly recommend this service department to any Cadillac or Chevy owner. Dario was great feels like new. Would highly recommend this service department to any Cadillac or Chevy owner. Dario was great More

Was impressed by the way I was treated by everyone I came into contact with, even had an office worker help me in the waiting room into contact with, even had an office worker help me in the waiting room More

The great service and respect Mr Ray Peters shows to his customers is the #1 reason why I keep going back. Mr Peters is a great asset to the GM family and could teach others how to talk/relate to different customers is the #1 reason why I keep going back. Mr Peters is a great asset to the GM family and could teach others how to talk/relate to different walks of life with his great communication/patience skills. Please extend my gratitude to him for always giving outstanding service! More

All is well except for the phone system, needs improvement, hard to get through to a live person, Jackey in service was of great help improvement, hard to get through to a live person, Jackey in service was of great help More

My car is running great. All my concerns were addressed. I was over charged 600 dollars and awaiting my money to be refunded, and hopefully it is by Friday. Other than that I have no complaints about my car I was over charged 600 dollars and awaiting my money to be refunded, and hopefully it is by Friday. Other than that I have no complaints about my car. More