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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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May 26, 2021

They are so helpful and always so courteous, I had friends pick me up but they had my car done in an hour and a half, I was very happy More

by Joan.Simpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2021

Dario in service and Brian in parts were great! Took their time to explain everything to me. Made taking the car in for a repair quick and smooth process. More

by Sfigueroax6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez, Brian Braga
May 26, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2021

Work was done as requested. This was just an oil change and I waited 2.5 hours which is a little excessive Other than that the work was done More

by dlugitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Mark Christopher Auto Center responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2021

Service department was amazing, very professional service and also answered the questions and concerns i had for the reason i had gone to service department. Jeff Rizzi was very polite, friendly and just an More

by S.adrian75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2021

I really liked Jullie Escobar she took care of my trucks needs,she called and gave me update every other day until it was completed More

by WOJELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jullie Escobar
May 24, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2021

Highly recommend the service center for all of your service needs.i took my truck here several times and have been satisfied with the service every time More

by michaelmcphetridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray peters
May 26, 2021 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2021

The service department lost my keys, along with my viper pager alarm remote $130. They broke the fuel tank shield, which I did go back and had them replace. The drive shaft was almost all the way loose, e More

by Mr2177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed.

May 24, 2021

Horrible customer service. I would not recommend getting your vehicle serviced here. I left a voicemail to service manager but I received no reply from him. More

by JSNWB24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray - Service Aministrator/Agent, Matt Torres
May 26, 2021 -

Mark Christopher Auto Center responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

May 26, 2021 -

JSNWB24 responded

Customer service should one of your main priorities. This is the second time I experienced horrible customer service from your service advisors. I received no status for my vehicle being serviced by Sam and Ray (Service Advisors). These were from two different service appointments. I experienced unprofessional quality from your service advisors. I am very dissatisfied with my experiences thus far.

May 24, 2021

I really liked their service and I also liked how they fixed my car. They're very friendly and they're very respectful. I would definitely go back. More

by giselle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
May 24, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Giselle! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 22, 2021

Excellent in service dept, friendly. Price is right. Location perfect for me. Nobu is excellent. I do not need to make an appointment w/c makes it perfect More

by Lena. Rabulan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
May 24, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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