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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,257 Reviews

6,257 Reviews of Mark Christopher Auto Center - Service Center

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May 27, 2021

I made an apple, but it did not appear to make a difference in time spent. An oil change still took 3 hours. People were professional and courteous. More

by “B”
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
May 28, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 27, 2021

Arrived 15 minutes early for appointment to get oil changed. Told it would take 1 1/2 hours. Sat in the service lane for an hour before they moved it. Took 3 1/2 hours to change the oil. More

by Rnelson54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Peters
May 28, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 26, 2021

I feel like some requested items were not completed. > I I feel like some requested items were not completed. > I said the brakes were squeaky and was charged $30 for a brake check. The brakes are still s More

by SSEJKORA
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julie and Jackie were good
May 28, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 26, 2021

Extremely long wait, there was no reason for the 6 hrs wait time for an oil change and tire rotation. If it was going to take that long should have been communicated instead of promised 3hr More

by ALEXESTRADA21_1991
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nubo
May 28, 2021 -

Mark Christopher Auto Center responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 26, 2021

They are so helpful and always so courteous, I had friends pick me up but they had my car done in an hour and a half, I was very happy More

by Joan.Simpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2021

Dario in service and Brian in parts were great! Took their time to explain everything to me. Made taking the car in for a repair quick and smooth process. More

by Sfigueroax6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez, Brian Braga
May 26, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2021

Work was done as requested. This was just an oil change and I waited 2.5 hours which is a little excessive Other than that the work was done More

by dlugitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Mark Christopher Auto Center responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2021

I really liked their service and I also liked how they fixed my car. They're very friendly and they're very respectful. I would definitely go back. More

by giselle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
May 24, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Giselle! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2021

I really liked Jullie Escobar she took care of my trucks needs,she called and gave me update every other day until it was completed More

by WOJELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jullie Escobar
May 24, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2021

Horrible customer service. I would not recommend getting your vehicle serviced here. I left a voicemail to service manager but I received no reply from him. More

by JSNWB24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray - Service Aministrator/Agent, Matt Torres
May 26, 2021 -

Mark Christopher Auto Center responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

May 26, 2021 -

JSNWB24 responded

Customer service should one of your main priorities. This is the second time I experienced horrible customer service from your service advisors. I received no status for my vehicle being serviced by Sam and Ray (Service Advisors). These were from two different service appointments. I experienced unprofessional quality from your service advisors. I am very dissatisfied with my experiences thus far.

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